Mixed Customer Reviews Highlighting Quality, Support, and Service Issues at IngramSpark
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IngramSpark Review Analysis: Insightful Feedback for Publishers

Mixed Customer Reviews Highlighting Quality, Support, and Service Issues at IngramSpark

IngramSpark receives mixed reviews, with customers praising certain staff members for prompt and helpful support but expressing frustration over printing quality, customer service delays, and account login issues. Complaints include poor book quality, unresponsive customer service, difficulties in uploading, and account access problems, leading to a decline in trust. Despite positive experiences with specific support agents and ease of use in some areas, overall service levels have left many dissatisfied.

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Custom Date - May 28, 2024
Featured Content
  • Unbeatable Service!

    I have never experienced a faster and friendlier service from a publisher this big, and with so much to do. You really do make this experience as easy as it possibly can be. Thank you!

    Sentiment
    • Positive
    Content
    • Support and Assistance
    Mar 20, 2024
  • Excellent Support by Ingram Spark

    Support provided by Ingram Spark has been excellent and much appreciated.

    Sentiment
    • Positive
    Content
    • Support and Assistance
    Feb 26, 2024
  • They went above and beyond to be helpful

    My experience working with the IngramSpark tech teams was really exceptional. They were extremely patient, responsive, and helpful. One of the best experiences I've had in a long time. Five stars.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 09, 2024
  • Fab customer service.

    Dealt with Laura on Customer service. Once you get used to the fact that customer service is email only it’s done because they come back fast. Laura was a star and really supported me as a newbie author.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Nov 27, 2023
  • IngramSpark Support was very helpful…

    IngramSpark Support was very helpful with some submission issues.

    Sentiment
    • Positive
    Content
    • Support and Assistance
    Nov 27, 2023
  • Outstanding Tech Team

    Skylar, Kier and the support team has been so supportive during my 1st book release project. I greatly appreciate their kindness and excellent service

    Sentiment
    • Positive
    Content
    • Support and Assistance
    Nov 20, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-2 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for IngramSpark  based on online reviews collected from Trustpilot. The analysis helps Independent Authors, Publishing Professionals, Quality Assurance Managers, Customer Service Representatives, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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