ING App Update Causes Inconvenience and User Frustration
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ING App Update Causes Inconvenience and User Frustration

ING Bankieren App: Customer Feedback & Insights Report

The latest update of the ING app has made it more difficult to switch between personal and business accounts, causing inconvenience for users. Additionally, there have been frequent app malfunctions, unwanted advertisements, and constant changes in usage. The layout has also been changed, making it harder to navigate and adding unnecessary texts. Overall, the app's usability and user experience have been negatively impacted by the recent update.

Source: Google Play Reviews of ING Bankieren - Apps op Google Play

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Customer Feedback Analysis of ING Bankieren - Apps op Google Play

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • waardeloos heel veel storingen ongewenste reclame en continu wijzigingen in gebruik. echt k.. app

    Sentiment
    • Negative
    Content
    • Technical Issues
    Aug 11, 2023

  • Slechte update. Toegang naar zakelijke rekeningen is omslachtig geworden. In de vorige versie werkte het prima. Waarom is dit aangepast? Minder intuĂŻtief dan voorheen.

    Sentiment
    • Negative
    Content
    • App Updates
    Aug 11, 2023

  • Werkt prettig. De teksten bij opening van de app, tweede en volgende keren op Ă©Ă©n dag vind ik niet zo nodig en zelfs een beetje irritant.

    Sentiment
    • Positive
    Content
    • App Usability
    Aug 11, 2023

  • Overschakelen van privĂ© rekening naar zakelijke rekening en andersom erg omslachtig geworden.

    Sentiment
    • None
    Content
    • Account Switching
    Aug 11, 2023

  • Ik mis de "uitloggen" knop op het hoofdscherm. Zit nu verstopt onder service, niet handig dus.

    Sentiment
    • Positive
    Content
    • App Usability
    Aug 11, 2023

  • Nieuwe layout niet prettig. Hier ook de zoveelste die het schakelen tussen verschillende rekeningen zeer omslachtig vind. Waarom iets veranderen wat gewoon goed was

    Sentiment
    • Negative
    Content
    • App Updates
    Aug 11, 2023
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Sentiment Analysis (limited preview)
-27 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ING Bankieren - Apps op Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, UX/UI Designers, Customer Support Specialists, Digital Marketers, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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