ING App Update Causes Inconvenience and User Frustration
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ING Bankieren App: Customer Feedback & Insights Report

ING App Update Causes Inconvenience and User Frustration

The latest update of the ING app has made it more difficult to switch between personal and business accounts, causing inconvenience for users. Additionally, there have been frequent app malfunctions, unwanted advertisements, and constant changes in usage. The layout has also been changed, making it harder to navigate and adding unnecessary texts. Overall, the app's usability and user experience have been negatively impacted by the recent update.

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Custom Date - May 25, 2024
Featured Content
  • waardeloos heel veel storingen ongewenste reclame en continu wijzigingen in gebruik. echt k.. app

    Sentiment
    • Negative
    Content
    • Technical Issues
    Aug 11, 2023
  • Slechte update. Toegang naar zakelijke rekeningen is omslachtig geworden. In de vorige versie werkte het prima. Waarom is dit aangepast? Minder intuïtief dan voorheen.

    Sentiment
    • Negative
    Content
    • App Updates
    Aug 11, 2023
  • Werkt prettig. De teksten bij opening van de app, tweede en volgende keren op één dag vind ik niet zo nodig en zelfs een beetje irritant.

    Sentiment
    • Positive
    Content
    • App Usability
    Aug 11, 2023
  • Overschakelen van privé rekening naar zakelijke rekening en andersom erg omslachtig geworden.

    Sentiment
    • None
    Content
    • Account Switching
    Aug 11, 2023
  • Ik mis de "uitloggen" knop op het hoofdscherm. Zit nu verstopt onder service, niet handig dus.

    Sentiment
    • Positive
    Content
    • App Usability
    Aug 11, 2023
  • Nieuwe layout niet prettig. Hier ook de zoveelste die het schakelen tussen verschillende rekeningen zeer omslachtig vind. Waarom iets veranderen wat gewoon goed was

    Sentiment
    • Negative
    Content
    • App Updates
    Aug 11, 2023
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Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ING Bankieren - Apps op Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, UX/UI Designers, Customer Support Specialists, Digital Marketers, Mobile App Developers to discover insights into what people love, dislike, and need.

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