ING App Update Causes Inconvenience and User Frustration
ING Bankieren App: Customer Feedback & Insights Report
The latest update of the ING app has made it more difficult to switch between personal and business accounts, causing inconvenience for users. Additionally, there have been frequent app malfunctions, unwanted advertisements, and constant changes in usage. The layout has also been changed, making it harder to navigate and adding unnecessary texts. Overall, the app's usability and user experience have been negatively impacted by the recent update.
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waardeloos heel veel storingen ongewenste reclame en continu wijzigingen in gebruik. echt k.. app
Sentiment
Negative
Content
Technical Issues
Aug 11, 2023
Slechte update. Toegang naar zakelijke rekeningen is omslachtig geworden. In de vorige versie werkte het prima. Waarom is dit aangepast? Minder intuïtief dan voorheen.
Sentiment
Negative
Content
App Updates
Aug 11, 2023
Werkt prettig. De teksten bij opening van de app, tweede en volgende keren op één dag vind ik niet zo nodig en zelfs een beetje irritant.
Sentiment
Positive
Content
App Usability
Aug 11, 2023
Overschakelen van privé rekening naar zakelijke rekening en andersom erg omslachtig geworden.
Sentiment
None
Content
Account Switching
Aug 11, 2023
Ik mis de "uitloggen" knop op het hoofdscherm. Zit nu verstopt onder service, niet handig dus.
Sentiment
Positive
Content
App Usability
Aug 11, 2023
Nieuwe layout niet prettig. Hier ook de zoveelste die het schakelen tussen verschillende rekeningen zeer omslachtig vind. Waarom iets veranderen wat gewoon goed was
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This page displays purchase options and a preview of the customer feedback analysis report for ING Bankieren - Apps op Google Play based on online reviews collected from Google Play. The analysis helps Product Managers, UX/UI Designers, Customer Support Specialists, Digital Marketers, Mobile App Developers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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