Mixed Customer Feedback on Zapier: Pricing, Refunds, and Customer Service Concerns
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Mixed Customer Feedback on Zapier: Pricing, Refunds, and Customer Service Concerns

In-depth Zapier Customer Feedback Analysis Report Available Now

Zapier is receiving mixed reviews from customers. Complaints mainly revolve around pricing, refund policies, customer service, and limitations in automation capabilities. Users express frustration with unexpected charges, lack of refunds, high pricing compared to competitors, and poor customer support. Many feel trapped in annual plans, unable to downgrade or receive refunds. Issues with billing, slow responses, and limited integrations contribute to negative experiences. Despite being a popular automation platform, Zapier faces criticism for lack of flexibility in plans, slow response times, and inadequate support for resolving technical issues.

Source: Trustpilot Reviews of Zapier 

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Customer Feedback Analysis of Zapier 

Unlock insights into Zapier with a detailed customer feedback analysis report focusing on pricing, service, and automation.

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Custom Date - Jan 11, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Changed my account and started billing…

    Changed my account and started billing monthly with out my consent. I just noticed I paid monthly since April. Clearly a scam.

    Sentiment
    • Negative
    Content
    • Billing Issues
    Jun 18, 2024
  • I canceled an account and the billing…

    I canceled an account and the billing continues even after the emails

    Sentiment
    • Negative
    Content
    • Billing Issues
    Jun 17, 2024
  • DO NOT USE

    DO NOT USE! The exact opposite of helpful. They just want your money and to give you a headache. Scammy and awful.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Jun 07, 2024
  • I was contacted by the company for a…

    I was contacted by the company for a very well paid job. To boost its reputation by writing positive reviews!! Be careful with this company!

    Sentiment
    • Negative
    Content
    • Competitive Pricing
    Apr 18, 2024
  • You can automate anything! Lol

    You can automate anything, they say!While the options are VERY LIMITED!

    Sentiment
    • Negative
    Content
    • Automation Functionality
    Mar 21, 2024
  • BE CAREFUL

    BE CAREFUL! Awful service! Trying to get a refund because they continue to charge, even after canceling service. Thieves!

    Sentiment
    • Negative
    Content
    • Refund Policy
    Nov 29, 2023
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Sentiment Analysis (limited preview)
-70 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Zapier  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Managers, Marketing Professionals, Business Analysts, Technology Entrepreneurs to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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