Vestiaire Collective Reviews Analysis
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In-Depth Vestiaire Collective Customer Feedback Report

Vestiaire Collective Reviews Analysis

Mixed reviews for Vestiaire Collective, with complaints about authentication issues, high fees, customer service problems, and account suspensions. Users appreciate the platform's community, ease of posting items, and overall shopping experience. However, concerns about fake items, high seller fees, and communication difficulties persist. Some users highlight positive experiences with specific purchases and customer service interactions.

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  • E-commerce Managers
  • Customer Experience Specialists
  • Market Analysts
  • Retail Strategists
  • Brand Managers

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Nightmare, can't log in, three weeks now. App is boring, I as can't access popular brands. But can't access the site.

    Sentiment
    • Negative
    Content
    • App Functionality and Technical Problems
    Feb 17, 2024

  • My experience with this app has been great. I was pleased with my first purchase. My second purchase wasn't as described in the description. I was able to return it with no issues.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 17, 2024

  • My account was suspended for no reason and my sister account also she can t log in.? May we now what is the problem as i m a buyer and a seller on this platform for years.thx

    Sentiment
    • Negative
    Content
    • Account Suspension and Login Issues
    Feb 16, 2024

  • Hopeless customer service team cancelled order despite my request not to. Simply ignored my request and responded with pre-fab excuse phrases. Not pleased, causes extra hassle and expense.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Feb 01, 2024

  • Signed up, was very happy when my dress sold in 2 weeks, came to post, they only use Fed ex, no depot anywhere near where I live or work. Customer service was useless so cancelled sale and deleted, what a waste of my time

    Sentiment
    • Negative
    Content
    • Selling Experience and Platform Usability
    Jan 29, 2024

  • this is the best platform I've come across thus far 🙌

    Sentiment
    • Positive
    Content
    • Overall Positive Experience
    Jan 20, 2024
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Sentiment Analysis (of 30 reviews)
-20 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Vestiaire Collective based on online reviews collected from Google Play. The analysis helps E-commerce Managers, Customer Experience Specialists, Market Analysts, Retail Strategists, Brand Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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