Mixed Reviews on Our Place Cookware Quality and Customer Service
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In-Depth Our Place Cookware Customer Feedback Analysis

Mixed Reviews on Our Place Cookware Quality and Customer Service

Mixed customer reviews reveal concerns about Our Place cookware quality, durability, and customer service. While some customers praise the design and functionality, others express disappointment with peeling paint, sticking food, and lack of longevity. Issues with shipping delays and unresponsive customer service are also highlighted. Overall, the company's products seem to spark a debate between those who appreciate the aesthetics and features and those who question the value and performance.

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Custom Date - May 23, 2024
Featured Content
  • Avoid

    I loved the look of the pan and the idea that you can use less oil, however, my pan hadn't arrived perfect, which was fine I informed customer services, they refunded me £25 of the total cost or I could have exchanged. I chose what was best for me. I bought this pan in November, it is now April and I don't want to use it. Not only does the non stick not work an odd smell comes out of it, the bottom of my pan is destroyed and I used the baking soda/powder as suggested and it won't come out. Initially I wanted to buy more since they look so good, but in all honesty it is waste of money, I really would avoid buying their pans. Don't fall for all the influencers online advertising this pan it's really really has not lived up to it's marketing and I am very disappointed. EDIT: I see that ourplace has replied, but they are not dealing with the new issues.

    Sentiment
    • Negative
    Content
    • Product Quality and Durability
    Apr 23, 2024
  • The oven is great (function + look) and…

    The oven is great (function + look) and the support staff responded quickly when I had a question.

    Sentiment
    • Positive
    Content
    • Product Quality and Durability
    Apr 21, 2024
  • Style over substance

    It took me a while to admit it, because these pans were mighty expensive, but they are a classic case of style over substance. The pan literally hums on my induction hob, not right. It takes a while to heat up and doesn’t brown things very well. Furthermore, it is raised in the middle so things in the middle burn and things don’t cook evenly through the pan. On balance, although I love the way they look, I find these pans disappointing, and a bit of a swindle - a triumph of marketing rather than a proper cook’s pan. If it hadn’t taken me so long to reluctantly admit this, I would actually return them. There are many cheaper alternatives that work better.

    Sentiment
    • Negative
    Content
    • Product Quality and Durability
    Apr 19, 2024
  • Even though there were some hiccups…

    Even though there were some hiccups with shipping and my initial order (the Rosa colour) going out of stock, Our Place made it right, hence, the 5 stars. Mistakes happen but it’s the ability and willingness to make them right that count. I got two pots and both work well. Not only does the pot heat up food quickly, but it adds beauty to my kitchen. I’m keeping my fingers crossed that the Rosa color will be available soonest as that very shade is a major theme in my kitchen.

    Sentiment
    • Positive
    Content
    • Product Quality and Durability
    Apr 18, 2024
  • Aesthetic over quality unfortunately! 6 months later…

    Looks like now Iv read the reviews of people using these pans - and the same thing is happening to me. Don’t be fooled by their pretty marketing because these expensive pans don’t last long at all. Iv religiously hand washed this pan following the guidelines and treated it like the most privileged pan Iv ever owned. After 6 months of use it’s scratched very badly and also food is sticking constantly. These pans are not worth the money at all. Iv had better pans for £30 which have lasted me years. As said as it sounds I brought this pan for my birthday as a special treat and I feel so let down.

    Sentiment
    • Negative
    Content
    • Product Quality and Durability
    Apr 14, 2024
  • The products are excellent

    The products are excellentI recently ordered the egg poacher to fit my pan, happy with purchase, now have my eye on the latest new pan, it appears excellent, meant all the needs! Saving now!

    Sentiment
    • Positive
    Content
    • Variety and Functionality of Products
    Apr 12, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
44 Net Promoter
Score
Languages (of 30 reviews)
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