The MyJioapp receives mixed feedback from users, reflecting both positive and negative experiences. Many users appreciate its functionalities, labeling it as 'excellent' and 'very nice.' However, concerns are raised about the removal of unlimited plans and the difficulty in contacting customer support, which detracts from the overall user experience. Users also report slow network issues and payment complications. Some reviews highlight frustrations with service delays, especially regarding installations. Despite these challenges, a segment of users finds the app helpful and satisfactory, indicating a divide between user satisfaction and operational issues. Overall, while the app has its merits, there are significant areas for improvement in customer support and service reliability.
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Jio has removed the Unlimited Voice and 1 GB and 1.5 GB per day data Annual Plans from 2025 onwards. Not only that it is very difficult to contact their customer support personnel.
Sentiment
Negative
Content
Plan Changes
May 25, 2025
poor due to payment issues
Sentiment
Negative
Content
Payment Problems
May 25, 2025
unable to login into my account or keeps telling something went wrong. have reinstalled 10 times
Sentiment
Negative
Content
App Functionality
May 25, 2025
this is good
Sentiment
Positive
Content
Service Satisfaction
May 25, 2025
বেকার হে জিও সিম কমপ্লেন করার মতন কোন জায়গায় নেই 50 দিনের জন্য ফ্রি wi-fi দিচ্ছে কিন্তু সেটাকে বাড়িতে লাগিয়ে দিচ্ছে না কেউ এক সপ্তাহ ধরে বলছি লাগিয়ে দিতে অফিসারকে একজন বলছে পানি হচ্ছে একজন বলছে কেউ কাজে আসে না একদিনে বলছে আজকে হবে না একদিন বলছে ছুটি না বন্ধুরা ফেটে যাবে গাঞ্জা সিং ধকাবাজ
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Frequently Asked Questions About Customer Feedback Analysis Reports
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This page displays purchase options and a preview of the customer feedback analysis report for MyJio: For Everything Jio based on online reviews collected from Google Play. The analysis helps Digital Marketing Managers, Customer Experience Analysts, Telecommunications Executives, App Developers, Market Research Analysts to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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