Mixed Customer Experiences with Medical Guardian Service
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In-Depth Medical Guardian Customer Feedback Report

Mixed Customer Experiences with Medical Guardian Service

Medical Guardian's customer reviews highlight a mix of positive experiences with prompt responses during emergencies and friendly operators, contrasted by issues such as malfunctioning devices, difficulties in cancellation, and billing problems. While some users feel safe and secure with the service, others express frustration over unresolved refund issues and lack of reliability in device performance.

Best for
  • Healthcare Professionals
  • Product Managers in Medical Devices
  • Customer Service Strategists
  • Consumer Advocacy Groups
  • Medical Alert System Vendors

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Custom Date - May 20, 2024
Featured Content
  • always ansers calls, even if not emergency

    Have answered all my calls even if not emergency

    Sentiment
    • Positive
    Content
    • Emergency Response and Assistance
    Jan 27, 2024
  • Makes me feel safe knowing that if I…

    Makes me feel safe knowing that if I fall I have an emergency contact right there.

    Sentiment
    • Positive
    Content
    • Reliability and Peace of Mind
    Jan 25, 2024
  • OPERATES VERY WELL

    medical guardian wrist device functions very well..with prompt responses . the device should hold a charge longer and price for use could be reduced somewhat , but the performance has been very good so far ..three months use.a live operator to answer the first call would be better but the follow up service is very good.

    Sentiment
    • Positive
    Content
    • Charging and Battery Life
    Jan 21, 2024
  • Is ease of wearing it

    Is ease of wearing it. I'm able to just clip it on my Pant pocket around the top of a skirt.However I would still like to know how it should be charged the frequency.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Jan 18, 2024
  • Very satisfied customer

    We have been extremely satisfied with this company. When we have had any questions or concerns we were treated with care and support. The cost is very competitive with other companies and services are even better.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Jan 11, 2024
  • Comforting

    My husband was unconscious due to low blood sugar when I used my Medical Guardian device. There was no hesitation or unnecessary questions, just a quick "help is on the way." It was comforting, honestly, and helped me prepare the emergency situation more calmly.

    Sentiment
    • Positive
    Content
    • Emergency Response and Assistance
    Jan 10, 2024
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Medical Guardian  based on online reviews collected from Trustpilot. The analysis helps Healthcare Professionals, Product Managers in Medical Devices, Customer Service Strategists, Consumer Advocacy Groups, Medical Alert System Vendors to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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