Mixed Feedback on DoubleTree by Hilton Chicago - Magnificent Mile
In-depth Guest Feedback Report for DoubleTree Chicago - Magnificent Mile

Mixed Feedback on DoubleTree by Hilton Chicago - Magnificent Mile

300 E Ohio St, Chicago, IL 60611, United States

Mixed reviews for DoubleTree by Hilton Hotel Chicago - Magnificent Mile. Guests praised the location, friendly staff, and room comfort but highlighted issues with dated decor, parking fees, and some customer service incidents. Positive mentions of helpful staff, spacious rooms, and great location contrast with complaints about cleanliness, false charges, and slow deposit release process.

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Popular Phrases (of 30 reviews)
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  • This hotel is in a great location - close to everything downtown Chicago has to offer. Room was clean and beds were comfortable. The cookies at check in are always a nice little bonus too. I would definitely stay here again.

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Great place and location, we were treated great! Good service at the front desk and very friendly. Will be back againNearby activities: Bars

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Beautiful Hotel. Definitely 5 stars. Food Was Amazing. Real Chefs 🤤. The Room was Lovely and Staff was Attentive.Nearby activities: Places Everywhere in that Area. Store right next door.Food & drinks: Was Good.

    Sentiment
    • Positive
    Content
    • Food and Dining Experience

  • We are staying in HGV portion of the hotel. I was very impressed with the rooms. We booked 2 studios and a one bedroom. The furniture is modern and stylish and all of the rooms are a good size. Everyone is in hotel has been nice and helpful. I would definitely stay here again.

    Sentiment
    • Positive
    Content
    • Room Quality and Cleanliness

  • Tate made my stay an experience. Great hospitality and very engaging and knowledgeable.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • Really nice hotel in downtown center! Appreciated it.Rooms: Clean, comfortable with very nice viewNearby activities: Fitness, Gym

    Sentiment
    • Positive
    Content
    • Location and Accessibility
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Sentiment Analysis (of 30 reviews)
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Score
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