Mixed Reviews for Garanti BBVA Mobile Banking App
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In-Depth Garanti BBVA Mobile App Feedback Report

Mixed Reviews for Garanti BBVA Mobile Banking App

The reviews for Garanti BBVA Mobile are mixed, with some users praising the app's ease of use and functionality, while others criticize its error-prone nature and lack of responsiveness. Users appreciate the language options and fast transactions but highlight issues with account access, security measures, and customer service. The app receives both positive and negative feedback regarding its performance, service quality, and design. Some users mention difficulties in opening new accounts or facing unexpected errors during various processes.

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  • Product Managers
  • Customer Service Representatives
  • Banking Professionals
  • User Experience Designers

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Obscure menus, anti consumer practises.

    Sentiment
    • Negative
    Content
    • User Interface Satisfaction
    Aug 25, 2024

  • Easy to use You can deal with this app in Turkish and English language I like it

    Sentiment
    • Positive
    Content
    • User Interface Satisfaction
    Jul 31, 2024

  • 5 years I am working with this bank I am very happy and always suggest to everyone Garanti Bank

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 28, 2024

  • Güzel bir mobil bankacılık uygulaması fakat daha fazla güvenlik önlemi gelmeli. En basit oyun hesaplarında bile iki faktörlü güvenlik sistemi varken bir banka uygulamasında nasıl olmaz?

    Sentiment
    • None
    Content
    • Security Concerns
    Jul 25, 2024

  • Parolami unuttum, yenisini almak için kimliğimi taratiyorum hata veriyor, başka türlü de sisteme erisemiyorum çünkü kartim da yok. Çok kötü bir uygulama yapmissiniz.

    Sentiment
    • Negative
    Content
    • User Authentication Issue
    Jul 24, 2024

  • yıl 2024 hala eft için komisyon alıyor

    Sentiment
    • Negative
    Content
    • Transaction Difficulties
    Jul 07, 2024
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Sentiment Analysis (of 30 reviews)
7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Garanti BBVA Mobile based on online reviews collected from Google Play. The analysis helps Mobile App Developers, Product Managers, Customer Service Representatives, Banking Professionals, User Experience Designers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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