Free My Paws: Mixed Customer Feedback on Service and Quality
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In-Depth Free My Paws Customer Feedback Analysis

Free My Paws: Mixed Customer Feedback on Service and Quality

Free My Paws receives mixed reviews with positive feedback on customer service and product quality, but negative comments on shipping delays, unresponsive support, and unfulfilled orders. Some customers praise the affordable prices, fast service, and ease of obtaining ESA letters, while others express frustration over missing items, lack of communication, and perceived inefficiency.

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Custom Date - May 15, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I ordered in the past and had no issues…

    I ordered in the past and had no issues but my orders from August and October were both paid and unfulfilled - I didn’t realize on the first order until after my 2nd when my daughter said she never got the first. They don’t return calls or respond to customer emails.

    Sentiment
    • Negative
    Content
    • Shipping and Fulfillment
    Nov 19, 2022
  • They charged me right away and I have…

    They charged me right away and I have not received my order and no one will answer my calls or emails. Next stop I will complain to the government website for online shopping this sucks

    Sentiment
    • Negative
    Content
    • Shipping and Fulfillment
    Nov 11, 2022
  • First experience was great

    First experience was great. Now same as everyone else. They charged me and won’t respond to calls or emails. Not sure if someone died over there or what. Super sucks! I hope they can resolve soon

    Sentiment
    • Negative
    Content
    • Shipping and Fulfillment
    Oct 31, 2022
  • Don't deal with these people; total rip off!

    These people took my money, never sent the items and won't answer my e-mails or telephone calls. Do yourself a favor and don't do business with this company. They are a total rip off!!!

    Sentiment
    • Negative
    Content
    • Scam and Fraud Concerns
    Oct 07, 2022
  • I love they’re communication and…

    I love they’re communication and concern about you. They send emails to check on you and your pet

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Feb 24, 2019
  • Excellent service!

    Excellent service from product offering, response time and support. Would highly recommend!

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Recommendation
    Feb 04, 2019
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Sentiment Analysis (of 30 reviews)
44 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Free My Paws  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Product Managers, Customer Service Executives, Business Analysts, E-commerce Managers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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