Mixed Customer Feedback for RC Planet: Fast Shipping vs. Product Quality Issues
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Mixed Customer Feedback for RC Planet: Fast Shipping vs. Product Quality Issues

RC Planet receives mixed feedback from customers with complaints about customer service, product quality, and shipping delays. Some customers praise the fast shipping and pricing, while others express frustration over defective products and poor response to issues. Complaints range from long shipping times and unresponsive customer service to difficulties with returns and exchanges. Overall, the reviews highlight a need for improvement in customer service, product quality control, and communication with customers.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Bad experience

    Bad experience. This place has the worst management in the world. They obviously have something wrong as every 2weeks to 2 months they have new employees. It’s a revolving door it looks like. Iv spent thousands of dollars here and will never spend another dime.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Sep 21, 2020
  • Refund received

    RC Planet did send a refund for parts not in stock. It is better when a company does not charge your credit card until parts have shipped, but I appreciate the refund.

    Sentiment
    • None
    Content
    • Return and Refund Policy
    Jul 27, 2020
  • Horrible experience!

    Bought a RC Car, turned on worked for about 3 minutes and stopped working. Contact customer support, very difficult to get a hold of. Clearly defective. RC would not accept return as the product was opened. Selling defective products and RC Planet is not standing behind products being sold.

    Sentiment
    • Negative
    Content
    • Defective Products and Warranty Issues
    Jun 24, 2020
  • Very poor, Don't respond to my mails and phone is…

    Don't respond to my mails and phone is unavailable. I asked for an invoice and still don't have it. I can not recommend this company.

    Sentiment
    • Negative
    Content
    • Communication Difficulties
    May 10, 2020
  • Not happy so far with this company

    Not happy so far with this company, haven't received my order, and they won't answer the phone. Terrible customer service. Very dissatisfied!

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 27, 2020
  • Paid for 2 day air

    Paid for 2 day air, and i would be okay with a day late but 8 days it took, and i was told no refund on shipping cost. Very inconsiderate will not deal with them again.

    Sentiment
    • Negative
    Content
    • Shipping Experience
    Apr 17, 2020
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Sentiment Analysis (of 30 reviews)
-15 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for RC Planet  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Executives, Product Quality Analysts, Supply Chain Specialists, Retail Industry Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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