Figo Pet Insurance: Mixed Customer Feedback on Claims Process and Policy Coverage
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In-Depth Figo Pet Insurance Customer Feedback Report

Figo Pet Insurance: Mixed Customer Feedback on Claims Process and Policy Coverage

Figo Pet Insurance receives mixed reviews. Customers appreciate the quick claim process and responsive customer service. However, some feel frustrated by denied claims and lack of clarity on policy coverage. The app is user-friendly, but issues with communication and claim approvals have caused dissatisfaction.

Best for
  • Insurance Product Managers
  • Customer Experience Analysts
  • Pet Insurance Sales Agents
  • Market Research Analysts
  • Veterinary Practice Managers

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Claiming

    The claiming process is not very easy to use.

    Sentiment
    • None
    Content
    • Claim Process and Reimbursement
    Apr 17, 2024
  • It was very easy to follow and response…

    It was very easy to follow and response time was less then 24 hours. I am very pleased with the service so far.

    Sentiment
    • Positive
    Content
    • Claim Process and Reimbursement
    Apr 15, 2024
  • User friendly app

    User friendly app. Relative ease with submission of claim.

    Sentiment
    • Positive
    Content
    • App User Experience
    Apr 10, 2024
  • So easy to file a claim

    So easy to file a claim. The lady I spoke with was very helpful.

    Sentiment
    • Positive
    Content
    • Ease of Filing Claims
    Apr 09, 2024
  • Ease of mind. Ease of use.

    Figo works the way I wish my own health insurance did. Easy app.. fulfilling promises.

    Sentiment
    • Positive
    Content
    • Policy Coverage and Denials
    Apr 08, 2024
  • great pet insurance!

    great pet insurance. everyone’s been super helpful and with my costco membership i get 15% off :)

    Sentiment
    • Positive
    Content
    • Rate Increase and Affordability
    Apr 05, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
50 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Figo Pet Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Product Managers, Customer Experience Analysts, Pet Insurance Sales Agents, Market Research Analysts, Veterinary Practice Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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