Mixed Customer Feedback on Wine Racks America
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In-Depth Customer Feedback Report on Wine Racks America

Mixed Customer Feedback on Wine Racks America

Mixed customer feedback on Wine Racks America with complaints about quality, assembly difficulties, and customer service, but some praise for the product's appearance and functionality. Issues highlighted include low-quality materials, challenging assembly processes, delays in delivery, and lack of pre-drilled parts. However, there are positive comments on the product's aesthetics, sturdiness, and timely shipping. Considerable frustration expressed over return policies and discrepancies in vendor information.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Quality product

    Fast shipping, very nice product. Great addition to our wine storage. Thanks!

    Sentiment
    • Positive
    Content
    • Shipping and Delivery
    Nov 08, 2023
  • Shipped earlier than expected

    Shipped earlier than expected. We did have a piece damaged in shipment which was quickly remade and shipped. Matched perfectly. We are very happy with quality and excellent customer service.

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 02, 2023
  • Very happy with the wine rack

    Very happy with the wine rack. Generally easy to install. I installed eight sets on one wall in about eight hours. My wife is very happy with the look and I can store a little over 300 bottles.

    Sentiment
    • Positive
    Content
    • Assembly Experience
    Oct 31, 2023
  • Modern Foyer Wine Cellar

    I had a concept for a modest wine cellar. Jeremy answered all of my questions cheerfully and quickly. The Design team formalzed my concept. Between the two of us we were able to fine tune my cellar. He made ordering all the components easy. I am currently finishing the cellar.

    Sentiment
    • Positive
    Content
    • Ease of Ordering
    Oct 30, 2023
  • Perfect for a do-it-yourself wine rack

    The wine rack is perfect for my needs. Easily assembled, finished nicely, color of stain true as depicted. A good edition to my home.

    Sentiment
    • Positive
    Content
    • Quality of Product
    Oct 27, 2023
  • Everything went great

    Everything went great! Beginning with the design process with Jeremy to the delivery in getting our unit to us quick and securely. We chose the black and wood look and it turned out beautifully! The piece is sturdy and well constructed. We couldn’t be happier!

    Sentiment
    • Positive
    Content
    • Product Design
    Oct 23, 2023
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Sentiment Analysis (of 30 reviews)
68 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Wine Racks America  based on online reviews collected from Trustpilot. The analysis helps Retail Wine Store Owners, Online E-commerce Managers, Customer Experience Analysts, Product Quality Managers, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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