User Feedback on Practo App: Issues and Praise Highlighted
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User Feedback on Practo App: Issues and Praise Highlighted

In-Depth Customer Feedback Report on Practo App

The reviews for the Practo app reveal a polarized user experience. Many users express frustration with technical issues, including appointments not loading, poor customer support, and delayed medicine delivery. Several comments highlight a lack of reliability, with users unable to access doctor profiles or book appointments, leading to dissatisfaction. Conversely, some users praise the app for its ease of use and helpful service, emphasizing positive experiences with doctor interactions. Overall, while some users find value in the platform, a significant number report issues that detract from its usability and effectiveness, indicating a need for improvements in app performance and customer support.

Source: Google Play Reviews of Practo: Doctor Appointment App

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Customer Feedback Analysis of Practo: Doctor Appointment App

Insightful analysis of Practo app reviews highlighting user satisfaction, app issues, and areas for improvement.

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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Featured Content
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  • It was once a great app untill it suddenly stopped working. It says no doctors available in entire bangalore when I search for a doctor.

    Sentiment
    • Negative
    Content
    • Doctor Availability Problems
    Dec 18, 2024

  • delivery of medicine is delayed, even support is not helpful

    Sentiment
    • Negative
    Content
    • Service Reliability
    Dec 17, 2024

  • Cheating people by cancellation, again and again asking for money, refund will be done after 5 to 7 working day. This is a money laundering scam. I am take screenshot I will complain ministry through tweeter.

    Sentiment
    • Negative
    Content
    • Negative Experiences
    Dec 17, 2024

  • Almost impossible to reach customer support in case of any trouble.

    Sentiment
    • Negative
    Content
    • Customer Support Challenges
    Dec 16, 2024

  • Pathetic application and pathetic support. Do not believe in positive reviews, they get paid for it.

    Sentiment
    • Negative
    Content
    • Negative Experiences
    Dec 16, 2024

  • dental checking, Jakandar ravan, at 7 pm .

    Sentiment
    • Positive
    Content
    • Appointment Booking Difficulties
    Dec 14, 2024
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Sentiment Analysis (limited preview)
10 Net Promoter
Score
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Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Practo: Doctor Appointment App based on online reviews collected from Google Play. The analysis helps Healthcare Marketing Professionals, App Developers, Customer Experience Managers, Digital Health Strategists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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