Review Summary: Issues with Payments, Content Quality, and Subscriptions in 'Listen & Read e-Books: kitUP'
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In-Depth Customer Feedback Report for 'Listen & Read e-Books: kitUP'

Review Summary: Issues with Payments, Content Quality, and Subscriptions in 'Listen & Read e-Books: kitUP'

The reviews for 'Listen & Read e-Books: kitUP' highlight issues with payment, lack of popular book titles, difficulty in canceling subscriptions, and unauthorized charges. Users express frustration over the app's content, recurring payments, and the inability to access desired books. Many customers request immediate cancellation of their subscriptions due to dissatisfaction with the service and unexpected charges. Overall, the app seems to have various usability and transparency issues related to payments, content quality, and subscription management.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • İzinsiz para çekimi!

    Eylül 2023’te üye olup Aralık’ta ellerimle iptal etmiştim. 8 Nisan 2024’te bir anda hesabımdan izinsiz para çekildi. Acil iade bekliyorum.

    Sentiment
    • Negative
    Content
    • Payment Concerns
    Apr 09, 2024
  • Kötü

    Habersiz, bilgi vermeden kredi kartından ödeme alıyorlar. Üyelik iptal, hesap ayarları çalışmıyor.

    Sentiment
    • Negative
    Content
    • Account Management
    Apr 06, 2024
  • Uygulama yetersiz

    Abonelik iptali yapamıyorum saçma sapan bir uygulama tavsiye etmiyorum

    Sentiment
    • Negative
    Content
    • Account Management
    Apr 04, 2024
  • M

    Uygulamayı üye olduktan sonra sadece yarım saat kullandım herhangi bir ücret kesilir mi ve üyelik hakkında hiçbir mesaj veya bilgi almadım

    Sentiment
    • Positive
    Content
    • Payment Concerns
    Mar 26, 2024
  • Üyelik iptali

    Aboneliklerde görünmüyor üyeliğim iptal etmek istiyorum ve desteğe yazdım dönüş sağlamadılar

    Sentiment
    • Negative
    Content
    • Account Management
    Mar 26, 2024
  • SAKIN KULLANMAYIN

    İÇERİSİNDE İSTEDİĞİNİZ KİTAPLAR YOK BOŞUNA PARA VERMEYİN

    Sentiment
    • Negative
    Content
    • Content Variety
    Mar 25, 2024
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Sentiment Analysis (of 30 reviews)
-54 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Listen & Read e-Books: kitUP based on online reviews collected from App Store. The analysis helps App Developers, Digital Marketers, Product Managers, Customer Experience Analysts, e-Book Publishers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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