Mixed Reviews for Club Quarters Hotel in Chicago
In-Depth Customer Feedback Report for Club Quarters Hotel Chicago

Mixed Reviews for Club Quarters Hotel in Chicago

75 E Wacker Dr, Chicago, IL 60601, United States

Mixed reviews for Club Quarters Hotel Wacker at Michigan, Chicago, with guests highlighting the excellent location, some praising the service and cleanliness, while others express concerns about room quality, safety, and staff behavior. Positive mentions include the central location, friendly staff, and AI guest service system. Negative feedback involves issues with room maintenance, safety concerns in the area, unresponsive staff, and problems with amenities like elevators and TVs.

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Popular Phrases (of 30 reviews)
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  • Is a very small hotel, it's good though. Nice price. You won't find everything there. It has a pub at least.

    Sentiment
    • Negative
    Content
    • Value for Money

  • Great 😊 customer service and very happy for the no pet charge . I’m glad I could bring her along. Location was great , I got a room with a river view and so worth it .

    Sentiment
    • Positive
    Content
    • Room Amenities and Facilities

  • Location of hotel was amazing! Near local transit, near all of the commercial and tourist attractions. The staff is the only the best.

    Sentiment
    • Positive
    Content
    • Hotel Location and Accessibility

  • Absolutely love the room. Will definitely come back.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Great experience! Very nice staff and EXCELLENT localization. The rooms are generally clean (in my opinion, it could be beter). Fantastic price/quality ratio.

    Sentiment
    • Positive
    Content
    • Value for Money

  • Very convenient location and THE BEST FRONT DESK SERVICE!Room was a little small but for the price, I didn’t mind it. Clean bathroom and great shower.10/10 will visit again

    Sentiment
    • Positive
    Content
    • Hotel Location and Accessibility
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Sentiment Analysis (of 30 reviews)
40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Club Quarters Hotel Wacker at Michigan, Chicago based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Consultants, Customer Service Trainers, Quality Assurance Officers, Marketing Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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