Pestana Chelsea Bridge Hotel & Spa: Prime Location, Exceptional Service, and Excellent Breakfast
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Pestana Chelsea Bridge Hotel & Spa: Prime Location, Exceptional Service, and Excellent Breakfast

In-Depth Customer Feedback Analysis for Pestana Chelsea Bridge Hotel

354 Queenstown Rd, Nine Elms, London SW11 8AE, United Kingdom

Pestana Chelsea Bridge Hotel & Spa in London receives high praise for its prime location, spacious and well-decorated rooms, friendly staff, and excellent breakfast. Guests highlight the exceptional service provided by staff members like Estefany, making their stay memorable. However, some reviews mention issues with room readiness, airport transfer coordination, and occasional service lapses.

Source: Google Business Reviews of Pestana Chelsea Bridge Hotel & Spa

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Customer Feedback Analysis of Pestana Chelsea Bridge Hotel & Spa

Explore our in-depth analysis of customer feedback for Pestana Chelsea Bridge Hotel & Spa, highlighting service quality & amenities.

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  • A good hotel near Battersea power station. The spa is average and tired. Breakfast was average, tea and coffee served from pots, lukewarm.

    Sentiment
    • Positive
    Content
    • Breakfast Quality

  • Lovely hotel. Clean rooms, ours didn't look tired or in need of attention

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • The service is very bad. The staff is not helpful at all and the service is almost self-service

    Sentiment
    • Negative
    Content
    • Staff Friendliness and Service Quality

  • Rooms: very niceFood & drinks: Wide variety of quality products

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • غريب من مجمعات تجاريه وحديقه جميله الموقع ممتاز

    Sentiment
    • Positive
    Content
    • Location and Accessibility

  • Beim Checkin Upgrade auf Suite erhalten. Sehr sauber und bequem, Personal freundlich, Frühstück sehr gut,

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service Quality
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Sentiment Analysis (limited preview)
94 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Pestana Chelsea Bridge Hotel & Spa based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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