Customer Experiences at Cricks Highway Subaru: A Mixed Bag
In-Depth Customer Feedback Analysis for Cricks Highway Subaru

Customer Experiences at Cricks Highway Subaru: A Mixed Bag

3481 Pacific Hwy, Slacks Creek QLD 4127, Australia

Cricks Highway Subaru has received a mix of positive and negative feedback from customers. Many praise the exceptional service provided by staff members like Tommy, Adam, and Nathan, highlighting their knowledge, professionalism, and helpfulness throughout the car buying process. Positive reviews often mention a smooth, stress-free experience and excellent customer support. However, some customers express dissatisfaction with after-sales service, particularly regarding mechanical issues and responsiveness to repair requests. Overall, while many customers report a great purchasing experience, there are concerns regarding the consistency of service quality post-sale.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Amazing service from Tommy, good all round knowledge of the car we purchased.

    Sentiment
    • None
    Content
    • Sales Experience

  • Exceptional team that works well with each other to create an awesome atmosphere.

    Sentiment
    • None
    Content
    • Friendly Atmosphere

  • I am loving my new Crosstrek, I bought last month. Good and friendly service from Tommy and Craig, made buying new car so easy. 😊

    Sentiment
    • None
    Content
    • Vehicle Purchase Satisfaction

  • Nice if you only want a service...forget it if you need anything mechanical

    Sentiment
    • None
    Content
    • Repair and Maintenance

  • Craig made buying a new car so easy, his knowledge and willingness to go above and beyond was truly outstanding. We love our new subaru.

    Sentiment
    • None
    Content
    • Sales Experience

  • Friendly and straight-talking staff members at Cricks Highway Subaru. Love our new car!

    Sentiment
    • None
    Content
    • Friendly Atmosphere
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Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cricks Highway Subaru based on online reviews collected from Google Business. The analysis helps Automotive Dealership Managers, Customer Service Trainers, Market Researchers, Automotive Industry Analysts, Consumer Behavior Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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