Checkers & Rally's Restaurants: Mixed Customer Experiences and Operational Challenges
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In-Depth Checkers & Rally's Customer Feedback Report

Checkers & Rally's Restaurants: Mixed Customer Experiences and Operational Challenges

Customers have mixed experiences with Checkers & Rally's Restaurants, highlighting issues with app functionality, wrong orders, poor customer service, and long wait times. Some praise the food quality and certain staff members. Common complaints include authentication errors in the app, missing items, rude staff behavior, and unprofessional service. Customers express frustration over rewards not working, incorrect orders, and unsatisfactory interactions with employees. Issues with app orders being incomplete or delayed contribute to negative experiences. Despite some positive reviews regarding the food quality and specific employees, overall sentiment towards the restaurants is marred by various operational shortcomings.

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  • Restaurant Managers
  • Customer Service Trainers
  • Food Service Consultants
  • Franchise Owners
  • Marketing Professionals

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Custom Date - Sep 20, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • password

    it keeps saying password invalid when i try to reset it ive tried like a million things fix ur app 😐

    Sentiment
    • Negative
    Content
    • App Functionality and User Experience
    Jun 24, 2024
  • Amazing!

    Wonderful app lots of tabs and options awesome rewards and fast!

    Sentiment
    • Positive
    Content
    • App Functionality and User Experience
    Jun 17, 2024
  • Great service

    The manager at 4000 W Hallandale Beach Blvd
    Hollywood, FL location is real standup guy. Excellent service. His name is Murphy. Yall got a good one.

    Sentiment
    • Positive
    Content
    • Customer Service and Staff Behavior
    Jun 05, 2024
  • need to add the EXTRA EXTRAS IN APP

    why is there no ice cream cone in sweets or extras? as well as fried twinkies ?

    Sentiment
    • Negative
    Content
    • Menu Options and Customization
    Jun 05, 2024
  • Just no🤢

    The act of service they gave was unbelievable. The food is good, but the workers laziness and attitude is very unprofessional.

    Sentiment
    • Negative
    Content
    • Customer Service and Staff Behavior
    Jun 04, 2024
  • App crashed, then I placed an order and the store was closed

    App crashed while switching between apps, then I placed an order and went to pick it up, and the store was closed

    Sentiment
    • Negative
    Content
    • Wait Time and Service Speed
    Jun 02, 2024
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Sentiment Analysis (of 30 reviews)
-40 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Checkers & Rally's Restaurants based on online reviews collected from App Store. The analysis helps Restaurant Managers, Customer Service Trainers, Food Service Consultants, Franchise Owners, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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