Mixed Reviews for Andaz Dubai The Palm by Hyatt
In-Depth Andaz Dubai The Palm Feedback Report

Mixed Reviews for Andaz Dubai The Palm by Hyatt

Andaz Dubai the Palm - The Palm Jumeirah - Dubai - United Arab Emirates

Andaz Dubai The Palm by Hyatt receives mixed reviews, with guests praising the food quality, location, and friendly staff. However, issues with room conditions, customer service, cleanliness, and noise levels were reported. Despite positive mentions of spacious rooms, modern design, and excellent culinary offerings, some guests faced challenges with unresponsive staff, outdated rooms, and lack of flexibility in special circumstances like flight cancellations.

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Featured Content
  • Rooms: More than generousSafety: In Dubai, no issue at all, in this city you are absolutely safeWalkability: Perfectly located at the beginning of the Palm, opposite is Nakheel Mall with The View and access to the monorailFood & drinks: Very well stocked breakfast (great coffee fresh juices)Almost star cuisine a la carte at lunchtimeRich buffet in the evening

    Sentiment
    • Positive
    Content
    • Hotel Facilities and Condition
  • We have been in several hotels, Andaz is the best: Staff, location, views, rooms, bed = sleeping quality, very good breakfast, great asian restaurant in the same building. Once home we will book our next stay.

    Sentiment
    • Positive
    Content
    • Value for Money and Overall Satisfaction
  • I am not able to travel to Dubai because of the unprecedented rain and the airport canceling flights and being backed up and this hotel refuses to refund me my money. Horrible customer service and I will never stay here when I do come to Dubai.

    Sentiment
    • Negative
    Content
    • Booking Experience and Customer Service
  • Abhishek at Andaz Dubai The Palm provided an exceptional check-in experience, earning every bit of this 5-star review. His professionalism and helpful demeanor made our arrival seamless and enjoyable. His attention to detail and dedication to customer satisfaction truly stood out, setting the tone for a memorable stay. I highly recommend checking this place out and commend him for his outstanding service.

    Sentiment
    • Positive
    Content
    • Customer Service and Staff
  • The Andaz Hotel offers a seamless blend of modern luxury and personalized hospitality, providing guests with an unforgettable experience that goes beyond expectations. Kumar at the Andaz Hotel embodies the true essence of exceptional service, going above and beyond to ensure guests feel valued and cared for throughout their stay.

    Sentiment
    • Positive
    Content
    • Customer Service and Staff
  • Wir waren leider nur kurz im Hotel, aber es hätte nicht besser sein können, Lage, Ambiente, Service, die freundlichen Mitarbeiter, beste Qualität der Speisen, die Upgrade Suite war ein Hammer. Jederzeit wieder, wenn nach Dubai unbedingt in dieses Hotel, modern, lässig, cool

    Sentiment
    • Positive
    Content
    • Value for Money and Overall Satisfaction
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Sentiment Analysis (of 30 reviews)
46 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Andaz Dubai The Palm - A Concept by Hyatt based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Consultants, Customer Experience Specialists, Marketing Professionals, Travel Bloggers to discover insights into what people love, dislike, and need.

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