Mixed Reviews for The Knickerbocker: Location Praise but Room Size Concerns
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Mixed Reviews for The Knickerbocker: Location Praise but Room Size Concerns

In-Depth Analysis: The Knickerbocker Customer Feedback

6 Times Sq, New York, NY 10036, United States

Mixed reviews were given for The Knickerbocker hotel in NYC. While some guests praised the location, spacious rooms, and friendly staff, others complained about room size discrepancies, slow service, and additional fees. Issues with pet policies, noise disturbances, and lackluster amenities were highlighted. Overall, the hotel's prime location near Times Square was a common positive point, but shortcomings in room quality, service efficiency, and communication with guests were evident across various reviews.

Source: Google Business Reviews of The Knickerbocker

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Customer Feedback Analysis of The Knickerbocker

Explore the detailed customer feedback analysis for The Knickerbocker, shedding light on its services, room quality, and more.

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  • Wonderful stay right in the middle of Times Square. The staff makes you feel very comfortable and provide 5 star service. The rooftop overlooks the ball drop. Would be an amazing spot for New Year’s Eve!

    Sentiment
    • Positive
    Content
    • Location

  • Great location and the bed is pretty comfortable! The service is slow and the elevators don’t always work.

    Sentiment
    • Positive
    Content
    • Service

  • Food was very mediocre for a 4 star experience. Room was nice.

    Sentiment
    • None
    Content
    • Dining Experience

  • Fantastic experience. Couldn't be happier. Every person was so helpful. Beautiful rooms, excellent location. Can't recommend enough.Nearby activities: Times Square is right there.Walkability: Easy to walk to lots of places. Food, shopping and landmarks all nearby.

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • EXCELENTE UBICACION..... HABITACIONES AMPLIAS Y MUY LIMPIAS.... UN TERRAZA CON UNA VISTA MUY BONITA.... MUY RECOMENDABLE....

    Sentiment
    • Positive
    Content
    • Location

  • I absolutely loved staying here. The staff is incredibly warm and friendly, so the vibe of the place felt authentically welcoming. Great cafe on the ground floor and good food options. And the room itself was large and modern. Though this hotel would otherwise have felt too close to the noise of Times Square, this place is a true haven.

    Sentiment
    • Positive
    Content
    • Staff Friendliness
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Sentiment Analysis (limited preview)
16 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for The Knickerbocker based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Travel Agents, Marketing Professionals, Hotel Investors to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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