In-Depth Analysis: OK Mobility Rent a Car Customer Feedback
Carrer del Segrià, 2, 08820 El Prat de Llobregat, Barcelona, Spain
OK Mobility Rent a Car receives mixed reviews online, with some customers praising the quick and efficient service, while others complain about hidden charges, poor communication, and difficulties in resolving issues. Overall, the company's customer service, pricing, and transparency seem to be key points of concern among reviewers.
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Son unos estafadores. Reservas con recogida en Masblau y cuando llegas al punto de encuentro que se indica en el email de confirmación, te dicen que tienes que ir al Aeropuerto. Al recoger el coche te añaden una lista de condiciones por la que te hacen pagar más y más. Y lo peor de todo? NO DEVUELVEN EL IMPORTE DE LA FIANZA. Vamos a empezar el proceso de denuncia contra esta empresa.
Sentiment
Negative
Content
Price Transparency and Hidden Fees
Un asco está compañía de alquiler.. cargos ocultos, atención horrible y deficiente
Sentiment
Negative
Content
Customer Service Experience
I was a bit skeptical given that the car damage report was blank when collecting the car even though the car had few scratches, but I had no issues when returning the car. Would advise to document all damages when collecting the car just to be safe.
Sentiment
Positive
Content
Car Condition and Inspection
I am writing to express my profound dissatisfaction with the car rental experience I recently had with your company while on a trip to Barcelona. My experience has left me deeply disappointed and frustrated, and I am seeking resolution and compensation for the unfortunate events that occurred during my rental.My experience at the rental desk was far from satisfactory.At the rental desk, I was asked to provide my ID, driving license, and to pay the rental cost, which amounted to approximately 10...
Sentiment
Negative
Content
Insurance Coverage and Charges
No se los demás y porque lo dicen ,pero si tienen oficina dentro del aeropuerto por decir más solo salir esta enfrente entre otras compañías, personal muy agradable y eso q lo hice todo por teléfono anteriormente, en 8 minutos ya tenía la llave me indicaron q al salir a la derecha había el parking y allí estaba al igual q el coche un citroen C3 nuevecito , tango q decir q al salir todo bien pero de golpe se encendió una luz y volví a la agencia sin ninguna pregunta más q verlo me lo cambiaron p...
Sentiment
Positive
Content
Rental Process Efficiency
Thieves. Straight thieves lol.Whatever the website tells you, expect to pay 100-300 euros more for deposits that they dont mention until the last minute.Dont put too much faith in your car selection either as they never give you the car you see on the page.
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This page displays purchase options and a preview of the customer feedback analysis report for OK Mobility Rent a Car based on online reviews collected from Google Business. The analysis helps Customer Experience Managers, Marketing Analysts, Business Strategists, Operations Managers, Product Managers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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