Mixed Feedback for Enterprise Car Rental at Alicante Airport
Enterprise Alicante Airport Car Rental: Customer Insights Report

Mixed Feedback for Enterprise Car Rental at Alicante Airport

Sn, Carr. de Torrellano al Aeropuerto, S N, 03320 Elche, Alicante, Spain

Mixed reviews for Enterprise Alquiler de Coches at Alicante Airport. Customers appreciated the friendly staff and smooth rental process but complained about hidden charges, unavailability of booked cars, and poor customer service. Some highlighted positive experiences with helpful employees and efficient shuttle services, while others raised concerns about additional fees, lack of transparency, and challenges with the vehicles provided.

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  • Great service. Short shuttle ride from the airport terminal. The two workers on both receiving and returning the car were very helpful and friendly. Cristina who I dealt with on the return of car made the process simple and quick. Would recommend

    Sentiment
    • Positive
    Content
    • Rental Process Efficiency

  • Slechte ervaring met dit bedrijf. Arrogantie ten top.

    Sentiment
    • Negative
    Content
    • Staff Professionalism

  • H枚flichkeit war nicht so prickelnd, als Premiumkunde, kenne ich 100% besseren Kundenservice ein mir zustehendes kostenloses Update gab es auch nicht. La cortes铆a no fue tan emocionante, como cliente premium, conozco un servicio al cliente 100% mejor y no hab铆a una actualizaci贸n gratuita a la que tuviera derecho.

    Sentiment
    • Positive
    Content
    • Customer Service Experience

  • After we booked a car, the car we booked was (coincidentally) in the car wash so we had to book a more expensive car.Once booked there was a so-called (drivers fee) on top of a few 100 euros and we were treated unfriendly.Worst car rental company ever.DON'T BOOK A CAR HERE AND FIND ANOTHER RENTAL COMPANY!

    Sentiment
    • Negative
    Content
    • Additional Charges and Fees

  • Zeer slechte ervaring. Online geboekt daarna moet je alleen maar bij betalen voor normaal inclusief zaken. Vragen ook nog eens 2 creditcards en komen afspraken niet na. DramatischMuy mala experiencia. Reservado en l铆nea a continuaci贸n, s贸lo tiene que pagar extra por art铆culos normalmente incluidos. Tambi茅n exigen 2 tarjetas de cr茅dito y no respetan las citas. Dram谩tico

    Sentiment
    • Negative
    Content
    • Additional Charges and Fees

  • It鈥檚 was everything very slow. They don鈥檛 accept Revolut or Maestro cards.

    Sentiment
    • Negative
    Content
    • Rental Process Efficiency
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Sentiment Analysis (of 30 reviews)
10 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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