Mixed Reviews for DHL Express Mobile App: Speedy Service vs. Registration Woes
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In-Depth Analysis of DHL Express Mobile App Reviews

Mixed Reviews for DHL Express Mobile App: Speedy Service vs. Registration Woes

The reviews for the DHL Express Mobile app are mixed, with some users praising the speed and reliability of the service while others express frustration with registration issues, tracking number limitations, and delivery delays. Some highlight the app's incompatibility with certain devices and criticize the company's management practices in specific regions. Overall, the app seems to offer detailed tracking features but needs improvements in user experience and addressing customer complaints.

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  • Supply Chain Analysts

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • dhl managment in egypt is very bad they are gang arrest dhl managment in egypt they ask for bribes

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 03, 2024

  • Most world wide speed, customer care,lovely work.

    Sentiment
    • Positive
    Content
    • Service Quality
    Jun 20, 2024

  • terrible service in Malta, courier never calls or send a email to advise, customer support have no idea what to do

    Sentiment
    • Negative
    Content
    • Customer Service
    Jun 20, 2024

  • The worst Logistic Company in the World. Using them 4 times in 4 months, once every month, just one time delivered on time. The rest always late for days.. They even cant recognize my address. Second they didnt recognize my address, 3rd, 4th, the same. The status "on hold" for 5 days. The Worst Company! They dont know how to solve the problem. How come same problem happened every month. Other logistic Company did a great service and on time.

    Sentiment
    • Negative
    Content
    • Logistic Company Performance
    Jun 18, 2024

  • Great service . 100% better than bloody Auspost . I don't mind paying extra for quality

    Sentiment
    • Positive
    Content
    • Service Quality
    Jun 12, 2024

  • DHL gives out over a dozen types of tracking number, and the only one we can use on the app is a 10 digit DHL Express tracking number. I was given an eCommerce tracking number, and the app won't let me enter it in. What's the point of this app, if I can't even use it?

    Sentiment
    • Negative
    Content
    • Tracking
    Jun 09, 2024
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Sentiment Analysis (of 30 reviews)
-6 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for DHL Express Mobile based on online reviews collected from Google Play. The analysis helps Logistics Managers, Mobile App Developers, Customer Experience Strategists, E-commerce Managers, Supply Chain Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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