Cleo: Budget & Cash Advance App - Mixed Reviews and User Experiences
In-Depth Analysis of Cleo App Customer Feedback
Mixed reviews for Cleo: Budget & Cash Advance app, with users appreciating the humor and customer service but facing issues like app crashes, payment problems, and subscription fee concerns. Some users find the app helpful for cash advances and enjoy the chat feature, while others criticize its functionality, fees, and lack of responsiveness. Overall, there are concerns about trust, refunds, and user experience that impact the app's reputation.
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I think this is a scam just to get your personal info. I tried to use this service it said I was approved. Took the 5.99 mthly plan and then said how much I was approve for and when processed, it said we can't help you now. After they took their fee, which is non refundable and you can't delete your card off the account. Horrible service and not reliable, do not use.
Sentiment
Negative
Content
Scam and Fraud Concerns
Mar 13, 2024
They continually take my subscription fee but won't allow me to advance. I'm too broke to advance but make enough to pay monthly fees without any benefit. Seems kinda predatory to me
Sentiment
Negative
Content
Subscription and Fees
Mar 13, 2024
At first I rated this app as four stars but now I put it down to one was thinking about just not giving it any stars now it's saying I need to re-add my bank card numbers nothing has changed since I started the app a year ago
Sentiment
Negative
Content
Trustworthiness and Credibility
Mar 12, 2024
They never stop coming through. Could do without the insults, but whatever. If you can't take a joke, this app isn't for you. They're gracious, understanding and helpful. Get the sense that they actually care about people, which is a nice breath of fresh air in this world. Wish they would extend a bit more trust and assistance sometimes, but hey, beggars shouldn't be choosers and judgers.
Sentiment
Positive
Content
Customer Service Experience
Mar 11, 2024
This app is the worst. They charge you and then your bank doesn't work with them and they refuse to refund your money! They are the worst. Do not install this app.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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