Cleo: Budget & Cash Advance App - Mixed Reviews and User Experiences
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In-Depth Analysis of Cleo App Customer Feedback

Cleo: Budget & Cash Advance App - Mixed Reviews and User Experiences

Mixed reviews for Cleo: Budget & Cash Advance app, with users appreciating the humor and customer service but facing issues like app crashes, payment problems, and subscription fee concerns. Some users find the app helpful for cash advances and enjoy the chat feature, while others criticize its functionality, fees, and lack of responsiveness. Overall, there are concerns about trust, refunds, and user experience that impact the app's reputation.

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I think this is a scam just to get your personal info. I tried to use this service it said I was approved. Took the 5.99 mthly plan and then said how much I was approve for and when processed, it said we can't help you now. After they took their fee, which is non refundable and you can't delete your card off the account. Horrible service and not reliable, do not use.

    Sentiment
    • Negative
    Content
    • Scam and Fraud Concerns
    Mar 13, 2024

  • They continually take my subscription fee but won't allow me to advance. I'm too broke to advance but make enough to pay monthly fees without any benefit. Seems kinda predatory to me

    Sentiment
    • Negative
    Content
    • Subscription and Fees
    Mar 13, 2024

  • At first I rated this app as four stars but now I put it down to one was thinking about just not giving it any stars now it's saying I need to re-add my bank card numbers nothing has changed since I started the app a year ago

    Sentiment
    • Negative
    Content
    • Trustworthiness and Credibility
    Mar 12, 2024

  • They never stop coming through. Could do without the insults, but whatever. If you can't take a joke, this app isn't for you. They're gracious, understanding and helpful. Get the sense that they actually care about people, which is a nice breath of fresh air in this world. Wish they would extend a bit more trust and assistance sometimes, but hey, beggars shouldn't be choosers and judgers.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 11, 2024

  • This app is the worst. They charge you and then your bank doesn't work with them and they refuse to refund your money! They are the worst. Do not install this app.

    Sentiment
    • Negative
    Content
    • Scam and Fraud Concerns
    Mar 11, 2024

  • Keeps saying something went wrong

    Sentiment
    • Negative
    Content
    • Scam and Fraud Concerns
    Mar 10, 2024
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Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Cleo: Budget & Cash Advance based on online reviews collected from Google Play. The analysis helps Product Managers, Customer Support Managers, UX/UI Designers, Financial Advisors, App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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