Mixed Reviews for 4th & Reckless: Delivery Delays, Poor Communication, and Quality Concerns
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In-Depth 4th & Reckless Customer Feedback Analysis

Mixed Reviews for 4th & Reckless: Delivery Delays, Poor Communication, and Quality Concerns

4th & Reckless receives mixed reviews on Trustpilot, with customers expressing dissatisfaction mainly due to delivery delays, poor communication, and issues with returns and refunds. Some customers praise the quality of the products and customer service, while others criticize the company for lack of responsiveness and perceived inefficiency.

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Custom Date - Apr 17, 2024
Featured Content
  • Fantastic products that are true to…

    Fantastic products that are true to size and fit amazingly. Ordering, tracking and delivery are also fantastic will definitely highly recommend

    Sentiment
    • Positive
    Content
    • Quality of Products
    Feb 01, 2024
  • Great service and quality item!

    I placed my order yesterday morning and it’s arrived via Amazon this afternoon.The jumper was a restock that I’ve had my eye on.The item came beautifully packaged. I can’t comment on returns as haven’t had to yet. The jumper is a lovely quality and can’t wait to wear it.My experience has been faultless.

    Sentiment
    • Positive
    Content
    • Quality of Products
    Jan 06, 2024
  • Awful returns policy

    Awful returns policy, they charge you £3.95 to return your items then take forever to refund. They acknowledged my return 2 weeks ago but still no sign of my refund. Avoid

    Sentiment
    • Negative
    Content
    • Refund Processing Delay
    Dec 16, 2023
  • Great customer service

    No fuss. Very helpful and even when she got the first response incorrect she owned up, apologised and dealt with the issue quickly. The clothes received were lovely, and great quality. Would order again from here

    Sentiment
    • Positive
    Content
    • Quality of Products
    Dec 01, 2023
  • Des frais supplémentaires à plus de 30 euros …

    Ce site est tout simplement une escroquerie. Des frais de livraison de 20 euros pour la France, et si par malheur la taille n'est pas conforme (j'ai commandé du 38, c'était trop petit), le retour vous coûte encore 9 euros, sans garantie de remboursement des frais initiaux. C'est inacceptable et franchement honteux. Évitez-le absolument, c'est une perte de temps et d'argent assurée.Suite au problème j’ai tout de même eu plusieurs mail du service client très réactif j’ai donc augmenter ma note de deux étoiles

    Sentiment
    • None
    Content
    • Return Process Difficulty
    Nov 27, 2023
  • I want my refund!!!

    Sent a return which has been acknowledged. Advised a refund would be processed within 10 days. This has not materialised. Sent an email advising to be told it may take a week for them to respond. Totally unacceptable. The money is needed. Contacted my bank and no sign of this being processed. If I don’t receive said refund by Monday being the next working day I will have to contact my bank for a chargeback/fraudulent transaction

    Sentiment
    • Negative
    Content
    • Refund Processing Delay
    Nov 25, 2023
  • See All Reviews
Sentiment Analysis
-28 Net Promoter
Score
Languages
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  • This page displays purchase options and a preview of the customer feedback analysis report for 4th & Reckless  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Experience Analysts, E-commerce Strategists, Brand Reputation Specialists, Market Research Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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