Disappointing Online Shopping Experience at IKEA Turkey
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IKEA Turkey Customer Feedback Analysis Report

Disappointing Online Shopping Experience at IKEA Turkey

IKEA Turkey online shopping experience is disappointing, with bad customer service and unreliable delivery. Customers complain about broken and damaged items, long wait times, and lack of coordination. Some customers have had to drive long distances to pick up their orders. The quality of IKEA products is generally good, but the customer service and fulfillment process need improvement.

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Custom Date - Apr 13, 2024
Featured Content
  • Bad quality and zero customer support

    Bad quality and zero customer support! Ordered a wardrobe, received it broken. I tired to request a replacement but was ignored. No money was refunded. A waste of 4000tl. Don't waste time and money here. Look elsewhere for better service.

    Sentiment
    • Negative
    Content
    • Customer Support
    Aug 15, 2023
  • Preis und Leistung eine 4 von 5.

    Preis und Leistung eine 4 von 5.Jedoch ist der Kundenservice eine absolute Frechheit.Ich wartete 46 Minuten an der Telefonwarteschleife um am ende ein "ich kann Ihnen nicht weiterhelfen.."

    Sentiment
    • Positive
    Content
    • Customer Service
    Jan 19, 2023
  • Yeni sezon masa takımları harika…

    Yeni sezon masa takımları harika gerçekten. Baya çok beğendim, teslimat sürecide çok hızlıydı.

    Sentiment
    • Positive
    Content
    • Product Quality
    Sep 26, 2022
  • Gute Erfahrungen mit Ikea

    Wir haben den Ingatorp Esstisch bestellt und er ist makellos innerhalb von 3 Tagen angekommen. Lieferzeiten sind super schnell und die Kundenberatung ist sehr Nett.Immer wieder gerne, Nur empfehlenswert!Lg

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Mar 17, 2022
  • Det er billigt og det er godt!

    Ifm møblering af ny lejlighed har jeg købt flere ting i IKEA. OK kvalitet til billige penge. Og så er det nemt at samle.

    Sentiment
    • Positive
    Content
    • Value for Money
    May 23, 2016
  • Rapide et fiable

    Envoi plus rapide que la date estimée lors de l'achat. Frais d'envoi raisonnables.

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Jun 19, 2015
  • See All Reviews
Sentiment Analysis
-20 Net Promoter
Score
Popular Topics
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  • This page displays purchase options and a preview of the customer feedback analysis report for IKEA Türkiye  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Customer Service Executives, Retail Managers, Supply Chain Specialists, Marketing Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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