Hyatt Place Chicago/River North Hotel: Central Location, Spacious Rooms, and Friendly Staff Impress Guests
Hyatt Place Chicago Feedback Analysis: Insights for Success

Hyatt Place Chicago/River North Hotel: Central Location, Spacious Rooms, and Friendly Staff Impress Guests

66 W Illinois St, Chicago, IL 60654, United States

The Hyatt Place Chicago/River North hotel generally receives positive reviews for its location, cleanliness, and friendly staff. Guests appreciate the spacious rooms, convenient amenities, and solid breakfast offerings. However, some negative feedback includes issues with overbooking, subpar breakfast quality, and occasional cleanliness concerns. The hotel's central location near various attractions and dining options is highlighted as a key benefit by many guests.

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  • Customer Experience Specialists
  • Marketing Professionals
  • Tourism Industry Analysts
  • Business Strategists

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Popular Phrases (of 30 reviews)
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  • This hotel鈥檚 location is awesome! Such good breakfast and Nancy was amazing! She really kills the breakfast game! We loved the rooms, they were comfy and had a beautiful view! Service was awesome too and everyone was so nice!

    Sentiment
    • Positive
    Content
    • Breakfast Experience

  • Las mejores almohadas !! Excelente servicio de hotel , buen desayuno con atenci贸n esmerada . Muy c茅ntrico , llegas caminando a todas las atraccionesRooms: Muy correctas , solo CAMBIAR脥A LAS PUERTAS DE BA脩O !!! 脷nico pero de este hotelNearby activities: Todo est谩 caminando !!Safety: Muy seguro en todo aspectoWalkability: Caminando a todos los museos y avenidas principales ! No rente autoFood & drinks: Restaurante correcto y el hotel est谩 rodeado de muchos bares y restaurantesNoteworthy details: Mi satisfecho de mi estad铆a . En Chicago ser谩 siempre mi opci贸n 1

    Sentiment
    • Positive
    Content
    • Overall Satisfaction and Value for Money

  • Hotel is maintained very clean.Ienjoyed my stay with my family.The room was decent and staff were very attentive.The only drawback is they charge you $25 extra for early check in,which they have already mentioned in their website so can鈥檛 complain about that.Breakfast was decent.My room view was not bad.

    Sentiment
    • None
    Content
    • Booking and Check-in Experience

  • Great hotel. The breakfast included was outstanding. Solid fitness centre. Quiet room. Many amenities within a short walk.

    Sentiment
    • Positive
    Content
    • Breakfast Experience

  • I recently stayed at this hotel and was impressed by the spacious room. However, the experience was marred by disappointing housekeeping services. Despite reaching out to the front desk, the cleanliness of the room, including neglected trash bins and an untidy bathroom, remained way below expectations throughout my stay. It's a shame as the potential for a great experience is overshadowed by this issue.Rooms: The room is spacious for two.Walkability: So many restaurants down the street and walk distance to lots of places.Noteworthy details: If they could improve housekeeping the hotel would be awesome with great value.

    Sentiment
    • Negative
    Content
    • Cleanliness and Housekeeping Services

  • If you want to be in the middle of the action in Chicago's restaurant and nightclub scene but in a very cool hotel this is your place! Love the lobby love the location. The access to Ema,Greek restaurant is very convenient as well.

    Sentiment
    • Positive
    Content
    • Location and Walkability
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Sentiment Analysis (of 30 reviews)
43 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hyatt Place Chicago/River North based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Experience Specialists, Marketing Professionals, Tourism Industry Analysts, Business Strategists to discover insights into what people love, dislike, and need.

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