Homewood Suites Chicago-Downtown: Clean Rooms, Friendly Staff, Ideal Location
Discover Insights from Homewood Suites Chicago-Downtown Feedback

Homewood Suites Chicago-Downtown: Clean Rooms, Friendly Staff, Ideal Location

40 E Grand Ave, Chicago, IL 60611, United States

Homewood Suites by Hilton Chicago-Downtown has a fantastic location in the heart of Chicago, with clean rooms and friendly staff. Guests appreciate the proximity to attractions like the bean, museums, and the Magnificent Mile. However, some concerns were raised about cleanliness issues, elevator maintenance, and limited housekeeping services. The hotel offers spacious rooms with kitchen facilities, a good breakfast spread, and a nice pool. Despite some shortcomings, the overall experience is positive due to the helpful staff, comfortable rooms, and convenient location.

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Popular Phrases (of 30 reviews)
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  • Hotel is as expected. Good location. Friendly staff. Breakfast was always over crowded. After 1 day of our stay they were down to 1 elevator. Our room was on 19th floor so every trip up or down took 30-45 min.

    Sentiment
    • None
    Content
    • Elevator Wait Times and Maintenance

  • Amazing place to stay with kids. The pool was great and was close to everything.

    Sentiment
    • Positive
    Content
    • Pool and Amenities

  • Easy walking to everything, great location. Rooms a little small but good for downtown. Breakfast was descent, not a lot of variety but perfect for a jump start to your day downtown.

    Sentiment
    • None
    Content
    • Location and Walkability

  • We love Homewood Suites. prime for river dye and asked for service. Our room is immaculate 14th floor love it .Rooms: love it

    Sentiment
    • Positive
    Content
    • Room Size and Amenities

  • Fantastic location seconds from the red metro line.Quiet and clean room, with kitchen utensils.Breakfast could be more varied.Possibility to leave bags free on check-out day

    Sentiment
    • Positive
    Content
    • Location and Walkability

  • Room wasn't the cleanest. Hallways smelled of Marijuana the entire stay. Housekeeping was very rude. Will NOT stay here ever again.

    Sentiment
    • None
    Content
    • Negative Experience and Concerns
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Sentiment Analysis (of 30 reviews)
50 Net Promoter
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