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This report is based on publicly available user reviews and generated for research purposes only. It does not include copyrighted content and is not affiliated with or endorsed by any brand, business, or platform mentioned.
Overview of User Feedback on HSBC HK Mobile Banking App
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  • Who is this report for?
    • Mobile App Developers
    • Product Managers
    • Customer Experience Specialists
    • Banking Executives
    • Digital Transformation Consultants
Overview of User Feedback on HSBC HK Mobile Banking App

HSBC HK Mobile Banking Feedback Analysis Report

The user reviews for the HSBC HK Mobile Banking app reveal significant frustrations regarding functionality and customer support. Frequent updates and the inability to access accounts have led to dissatisfaction among users, with many reporting issues such as failure to link credit cards and problems with verification codes. Customers express concerns about the app's performance, including crashing and being unable to open after updates. Additionally, the transition processes seem cumbersome, particularly for new account registrations. Positive feedback highlights the app's simplicity and helpful customer service; however, these are overshadowed by repeated complaints about delays and inefficiencies. Addressing these concerns is essential for improving user experience and enhancing customer satisfaction.

Source: App Store Reviews of HSBC HK Mobile Banking

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Customer Feedback Analysis of HSBC HK Mobile Banking

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • 服务有温度有速度

    对客户的需求很在意，服务好

    Sentiment
    • Positive
    Content
    • Customer Support Challenges
    Oct 13, 2025
  • 更新後未能將信用卡加入apple pay

    叫我打電話驗證又驗唔到，得把ai聲又答唔到我野。it部做緊咩？

    Sentiment
    • Negative
    Content
    • Verification Process Frustrations
    Oct 12, 2025
  • 闪退

    这个版本根本无法打开。系统 iPadIOS 16.7.10。麻烦跟进一下，现在转帐呀什么都做不了。

    Sentiment
    • Negative
    Content
    • Performance and Stability Problems
    Oct 12, 2025
  • 办事效率不错。

    基本上能够满足到不同需要。特别是我们老人家不太熟悉电子产品，每一位职员只要你提出要求，都能帮到手。

    Sentiment
    • Positive
    Content
    • User Experience Problems
    Sep 30, 2025
  • 關鍵時刻就是個廢物

    次次緊急要用彈出請立即更新

    Sentiment
    • Negative
    Content
    • Performance and Stability Problems
    Sep 30, 2025
  • 信用卡繳款期查詢

    信用卡繳款期查詢位置不清晰，跟以往不一樣，以往查詢還款和日期比較容易找到，請改善，謝謝

    Sentiment
    • None
    Content
    • User Experience Problems
    Sep 24, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-36 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for HSBC HK Mobile Banking based on online reviews collected from App Store. The analysis helps Mobile App Developers, Product Managers, Customer Experience Specialists, Banking Executives, Digital Transformation Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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