Hotel Schweizerhof: Spacious, Modern Rooms in a Historic Building
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Hotel Schweizerhof Feedback Analysis: Unlock Business Insights

Hotel Schweizerhof: Spacious, Modern Rooms in a Historic Building

Schweizerhofquai 3, Lucerne 6002 Switzerland

Hotel Schweizerhof in Lucerne offers spacious, clean, and modern rooms in a beautiful historic building. The hotel provides excellent service and is conveniently located near the old town and transportation stations. However, some guests have raised concerns about the staff's competence and the hotel's claim of being a 5-star establishment.

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Custom Date - Sep 07, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Wonderful Hotel

    We had a wonderful stay at this beautiful and centrally located hotel. Nina at the front desk was very helpful with her recommendations and suggestions. Sarah was kind and helpful with getting tickets. Clean room with nice bed. Quite expensive but if you can afford it worth the stay.

    Sentiment
    • Positive
    Content
    • Service
    Aug 01, 2023
  • Great stay

    Excellent, welcoming hotel. Staff was very nice, especially Luca. Room was very clean and the robes and slippers were a nice touch. Turn down service with chocolates was very nice as well. thank you!

    Sentiment
    • Positive
    Content
    • Service
    Aug 01, 2023
  • Stunning property, amazing service

    This hotel is in the perfect location, directly on Lake Lucerne. Very convenient access to the shopping district, lake, river, and many restaurants. The concierge staff was particularly helpful in making recommendations for dining and things to do in the area. We will absolutely be back!

    Sentiment
    • Positive
    Content
    • Location
    Aug 01, 2023
  • Old world charm

    Was here with a tour group. The location is excellent, we had a room with a lake view. Close to shops and restaurants, very walkable. Hotel is elegant with old world charm. Only down side, no pool and long hallways. Nice bar area with good size drinks.

    Sentiment
    • Positive
    Content
    • Location
    Jul 01, 2023
  • Great hotel with a great location.

    This is a great hotel and a perfect location! You can walk from the train station - then you are close to the old town and new town. Perfect location. The rooms are big, comfortable and quiet. The staff was so nice and friendly. We were only there one night but would go back.

    Sentiment
    • Positive
    Content
    • Location
    Jun 01, 2023
  • A truly exceptional hotel

    Our stay exceeded expectations. Everyone we encountered was friendly and helpful. Great building in the most central location facing the beautiful lake. Everything works well - high quality mattress, comfortable pillows, fresh linen, classy decoration, etc. Highly recommended. We would not hesitate to come back.

    Sentiment
    • Positive
    Content
    • Service
    Jun 01, 2023
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Hotel Schweizerhof Luzern based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Travel Agents, Marketing Professionals, Customer Service Analysts, Hospitality Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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