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Mixed Reviews of Hotel in Apeldoorn

Mixed Reviews of Hotel in Apeldoorn

30 reviews between Jul 01, 2018 and Oct 01, 2023.

Mixed reviews of a hotel in Apeldoorn, ranging from cleanliness issues and unfriendly staff to spacious rooms and good breakfast. Some guests experienced plumbing problems and strong odors in the rooms. Others praised the modern facilities and convenient location. The hotel received criticism for its high prices and misrepresentation of room types. Despite some negative experiences, some guests found the hotel to be satisfactory.

Bastion Hotel Apeldoorn Het Loo
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30 reviews between Jul 01, 2018 and Oct 01, 2023.

Jul 01, 2018 - Oct 01, 2023

Popular Phrases

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Featured Content

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  • Disaster

    Hotel was dirty we seen rubbish left on the floor for three days The staff changed our towels and left the rubbish even though it was in plastic bags the breakfast was good on saturday but on monday no scrambled egg no bacon no sausage and no fruit when l asked for fruit l was told no so it was bread and butter or nothing it was shocking and we occupied six rooms for four days so it was not an isolated event To top it off my daughter was charged a 300 euro bar bill that was not hers and then told she had already checked out It was crazy if you are thinking of this hotel please dont I also had to complain about staff leaving two of our room doors open ie 141 and 138 which we found after returning from a funeral the place is not good

    Sentiment
    • Negative
    Content
    • Cleanliness
    Oct 01, 2023
  • Elevators are old en feel unreliable. The instructions ore signs are very poor and it’s difficult to find your way.

    Service at checkout was terrible. Girl was very unfriendly and didn’t try to do anything to solve an issue. She was lying and didn’t want to get a manager to take over. Very unprofessional and a good reason bot to come again

    Sentiment
    • Negative
    Content
    • Service
    Jul 01, 2023
  • This was my first and last time here

    This hotel isnt a five star,they are shirt to staff,the hotel is verry dusty on the inside.... There not guests friendly.....this blond gurll was verryyy rudeeee The food is 1 out of 10 i got sick the food was cold and raw...

    Sentiment
    • Negative
    Content
    • Facilities
    Dec 01, 2022
  • Family trip

    I love the area, I went to run in the afternoon and close by the hotel is very beautiful, there are many forests and streets full of trees. The family room for 2 adults and 2 children are perfect. The room was not very clean, I think they forgot to use the vacuum cleaner. And long time they did not cleaned the airco neither. Coupon for drink is a nice gesture. The water in the swimming pool is not very warm, but we really enjoyed it.

    Sentiment
    • None
    Content
    • Location
    Oct 01, 2022
  • Perfect location, nice staff but poor management.

    Room as such was OK. But twice house keeping did not come to clean it. Due to lack of staff. Yes, covid but also because the hotel cannot keep the workers. Poor payment makes them demotivated. Staff must do everything: reception, kitchen, serving, cleaning,....

    Sentiment
    • None
    Content
    • Service
    Mar 01, 2022
  • friendly personal but hotel needs a renovation

    the staff is really friendly but the hotel need to work on the rooms. A heating possibility in the bathroom is a must but the room I had didn't had a chance to heat up the bathroom. The whole room was cold when I arrived and the heating in the room hasn't warmed up the room. Bar and Restaurant are OK. Breakfast is expensive.

    Sentiment
    • None
    Content
    • Facilities
    Feb 01, 2020
  • Very cool

    I like this hotel so much .... - Good location , walk distance to city center - nice good personnel from hotel school - good breakfast - quiet - dinner menu , limited but food fir me was good - good atmosphere in the hotel bar . - quick check in and check out And I’ll be back in January. Good recommendation is , I’m staying this hotel since 2011 or so!!!

    Sentiment
    • Positive
    Content
    • Service
    Dec 01, 2019
  • Good hotel in Apeldoorn

    We’ve recently returned from a weekend in Apeldoorn and stayed in the Het loo hotel for two nights. We travelled with our two young children aged 3 and 5. We were allocated room 258 on the fourth floor which was large and spacious with two twin beds and a sofa bed. The bathroom was adequate and clean. We paid extra for breakfast and it was a satisfactory continental breakfast. In my opinion the breakfast is not really value for money but it was convenient. Staff are very friendly and check in / check out was prompt and easy. The only thing that I have to complain about is that housekeeping did not attend to our room on Saturday, but fresh towels were provided when we rang reception to complain. I found this oversight very disappointing. This is the second time we have…

    Sentiment
    • None
    Content
    • Service
    Dec 01, 2018
  • Nice hotel with all you need

    Very nice place. Stayed during a North Europe to uk drive. Nice restaurant, bar and rooms. Good location and easy to find. Lots of car parking. On top of this there is a swimming pool. Great value and will stay again.

    Sentiment
    • Positive
    Content
    • Facilities
    Dec 01, 2018
  • Very Good Stay

    Very good hotel and spacious. They have a lovely indoor pool that one could use , which was nice considering it was winter and the weather was cold, the pool was well heated . The staffs were very friendly and warm

    Sentiment
    • Positive
    Content
    • Facilities
    Dec 01, 2018
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Sentiment Analysis

-3 Net Promoter
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