Unlock Insights with Our Customer Feedback Analysis Report

The resturant breakfast was very very poor and the manager was extremely rude, we were not treated dwell, I made us feel as if we were not welcome at all. Speacless how can a manager treat guests in such poor way

Good Hotel with a magnificent lobby and a very nice picture of Winston Churchill. Didn't stay very long but the room was clean as well as the bathroom. Breakfast is very good with an egg station. All and all, I'd definitely recommend this hotel

This hotel is located close to the Hague. This city can be reached by public transport easily, but being Dutch, we took our own bikes, but could have rented here as well. The hotel is well equipped, and though it has been there for a long time, it has been refurbished and has a modern look. The rooms are spacious, with all you need as traveler, being business or pleasure. The bar and restaurants are good and the breakfast can be recommended!

Staff 5* Cleanliness 4* Comfort 4* Decor 3* Breakfast 3* Chose this place for the location as it was so close to the Rijkswijk station and the customer’s office. Shout out to Calden at reception who made me feel very welcome and was highly efficient! Great directions and local help. All the staff were excellent. The decor really lets the place down. Multiple damaged wooden panels in the corridors, stained carpets in the room. The shower had a cheap plastic tray you stood on that I was worried would crack when I stepped on it (no flooding of the floor/into the room though). Well appointed room with a comfy bed. Warning: no net curtains so you have to choose between no natural light in the morning or opening the sliding wooden shutters and flashing the offices opposite! …

Stayed there for a week - Family of 4. Whats good: Location - close to the train station, local town center and restaurants. Service -Cheerful and helpful staff. Rooms - spacious sizes and lots of natural lighting. Functional Kitchenette. Bottled water Had food on 2 occassions - impressed with quality of food. What needs to improve: Difficult to locate as not well marked - no directions or street signs Crammed parking lot and access is difficult. Weird lay out of the hotel. Restaurant has no variety - same fixed menu - u cant eat the same food 6 days a week( even if it tasted great). We were in a Suite - upkeep and cleanliness was not upto the standards you expect thats me being kind. Broken handles on Jacuzzi, broken shelves in wardrobes, minging fungus/ in shower. Single…

Won't stay here again. Below the standard expected of BW hotels. Senior manager/owner needs to note his guests comments as our dissatisfaction wasn't the only complaints the staff dealt with during our stay.