Decent hotel for a week-long stay
  • 100 users bookmarked
  • Sources Tripadvisor Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Unlock Insights with Our Customer Feedback Analysis Report

Decent hotel for a week-long stay

Generaal Eisenhowerplein 1, 2288 AE Rijswijk The Netherlands

Stayed in this hotel for a week while working. Friendly staff, clean rooms, good location, and breakfast. Some areas of the hotel need attention. Overall, a decent option.

Best for
  • Hotel Managers
  • Customer Service Trainers
  • Hospitality Consultants
  • Marketing Professionals
  • Travel Agents

Starting from $12, you can purchase this report to access from your inbox and Kimola account.

Purchased users
26 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here you can see the preview of this report containing the analysis of only 30 latest reviews.

Custom Date - Apr 20, 2024
Featured Content
  • The resturant

    The resturant breakfast was very very poor and the manager was extremely rude, we were not treated dwell, I made us feel as if we were not welcome at all. Speacless how can a manager treat guests in such poor way

    Sentiment
    • Negative
    Content
    • Service
    Aug 01, 2023
  • Stay Best Western Plus Grand Winston Hotel

    Good Hotel with a magnificent lobby and a very nice picture of Winston Churchill. Didn't stay very long but the room was clean as well as the bathroom. Breakfast is very good with an egg station. All and all, I'd definitely recommend this hotel

    Sentiment
    • Positive
    Content
    • Facilities
    Mar 01, 2020
  • Great place to visit the Hague

    This hotel is located close to the Hague. This city can be reached by public transport easily, but being Dutch, we took our own bikes, but could have rented here as well. The hotel is well equipped, and though it has been there for a long time, it has been refurbished and has a modern look. The rooms are spacious, with all you need as traveler, being business or pleasure. The bar and restaurants are good and the breakfast can be recommended!

    Sentiment
    • Positive
    Content
    • Facilities
    Mar 01, 2020
  • Tired decor, lovely staff

    Staff 5* Cleanliness 4* Comfort 4* Decor 3* Breakfast 3* Chose this place for the location as it was so close to the Rijkswijk station and the customer’s office. Shout out to Calden at reception who made me feel very welcome and was highly efficient! Great directions and local help. All the staff were excellent. The decor really lets the place down. Multiple damaged wooden panels in the corridors, stained carpets in the room. The shower had a cheap plastic tray you stood on that I was worried would crack when I stepped on it (no flooding of the floor/into the room though). Well appointed room with a comfy bed. Warning: no net curtains so you have to choose between no natural light in the morning or opening the sliding wooden shutters and flashing the offices opposite! …

    Sentiment
    • Positive
    Content
    • Cleanliness
    Nov 01, 2019
  • Family hol in Holland

    Stayed there for a week - Family of 4. Whats good: Location - close to the train station, local town center and restaurants. Service -Cheerful and helpful staff. Rooms - spacious sizes and lots of natural lighting. Functional Kitchenette. Bottled water Had food on 2 occassions - impressed with quality of food. What needs to improve: Difficult to locate as not well marked - no directions or street signs Crammed parking lot and access is difficult. Weird lay out of the hotel. Restaurant has no variety - same fixed menu - u cant eat the same food 6 days a week( even if it tasted great). We were in a Suite - upkeep and cleanliness was not upto the standards you expect thats me being kind. Broken handles on Jacuzzi, broken shelves in wardrobes, minging fungus/ in shower. Single…

    Sentiment
    • None
    Content
    • Facilities
    Aug 01, 2019
  • Not the best experience

    Won't stay here again. Below the standard expected of BW hotels. Senior manager/owner needs to note his guests comments as our dissatisfaction wasn't the only complaints the staff dealt with during our stay.

    Sentiment
    • Negative
    Content
    • Value for Money
    Aug 01, 2019
  • See All Reviews
Sentiment Analysis
23 Net Promoter
Score
Popular Topics
Languages
Similar Reports
  1. Tripadvisor Reviews 71
  2. Tripadvisor Reviews 95
  3. Tripadvisor Reviews 73
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Best Western Plus Grand Winston based on online reviews collected from Tripadvisor. The analysis helps Hotel Managers, Customer Service Trainers, Hospitality Consultants, Marketing Professionals, Travel Agents to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 30 recent reviews. Starting from $12, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Tripadvisor and is not associated with or supported by Tripadvisor in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Tripadvisor's terms of use, including copyright regulations, when utilizing the extracted review data.