Holafly eSIM International: Mixed Reviews Highlight Customer Service Excellence and Technical Challenges
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Holafly eSIM Feedback Report: Insights & Analyses

Holafly eSIM International: Mixed Reviews Highlight Customer Service Excellence and Technical Challenges

Holafly's eSIM international service received mixed reviews, with some users praising the excellent customer service and easy connectivity while others complained about technical issues and poor refund processes. Positive comments highlighted the helpfulness of specific customer service representatives and the service's reliability in various countries. However, negative feedback emphasized problems with internet connection stability in certain locations and dissatisfaction with the refund policy. Overall, Holafly's eSIM service seems to excel in customer service but faces challenges with technical issues and refund procedures.

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Custom Date - May 30, 2024
Featured Content
  • Ana me ayudó a la instalación y activación de una de las eSims que les compré.

    Sentiment
    • Positive
    Content
    • Installation Assistance
    Apr 27, 2024
  • El servicio al cliente es muy malo, tarda horas para que te atiendan

    Sentiment
    • Negative
    Content
    • Customer Service Quality
    Apr 24, 2024
  • Nos fallaron los datos y contactamos con soporte. La asistencia técnica por WhatsApp ha sido rápida y clara, Juan Pablo nos ha dado instrucciones precisas y pacientes para restaurar el servicio. Recomendaremos Holafly.

    Sentiment
    • Positive
    Content
    • Technical Support
    Apr 23, 2024
  • Horrible. Tirados en Nueva York sin google maps y caídas de conexión constantes. Teniendo que repetir a cada operador toda la información que ya hemos dado a otros técnicos. Hemos probado todas las configuraciones que nos han dicho y NADA FUNCIONA NO OS FIÉIS DE ESTA EMPRESA. Cuando vuelva a España presentaré reclamación formal y exigiré indemización.

    Sentiment
    • Negative
    Content
    • Complaints and Issues Resolution
    Apr 21, 2024
  • Un gran servicio al cliente. Así da gusto contratar Holafly.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Apr 20, 2024
  • Viviana,me ha atendido de maravillas!! Pequeños pero importantes detalles para hacer la conección!

    Sentiment
    • Positive
    Content
    • Installation Assistance
    Apr 18, 2024
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Sentiment Analysis (of 30 reviews)
53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Holafly: eSIM internacional based on online reviews collected from Google Play. The analysis helps Marketing Managers, Product Managers, Customer Service Executives, Telecommunications Analysts, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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