Mixed Reviews for HireAHelper: Efficient Service with Some Complaints
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Mixed Reviews for HireAHelper: Efficient Service with Some Complaints

HireAHelper Feedback Analysis: Insights & Observations

HireAHelper receives mixed reviews with customers praising efficient, courteous, and hard-working movers, but some complaints about damages and miscommunication. Positive feedback highlights timely service, friendly and professional crews, and efficient loading. Some customers had issues with damaged items, communication mishaps, and unexpected account deactivation. Overall, HireAHelper offers reliable service with skilled movers who work diligently and carefully.

Source: Trustpilot Reviews of HireAHelper 

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Customer Feedback Analysis of HireAHelper 

Explore our detailed analysis of HireAHelper feedback, covering service efficiency, professionalism, and customer issues.

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Custom Date - Apr 27, 2025
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  • Phone support was awesome and the…

    Phone support was awesome and the process was amazingly simple & straight forward.

    Sentiment
    • Positive
    Content
    • Communication and Support
    Apr 24, 2024
  • Damaged Goods

    Edit to update: This is how my claims went:The terms of service that was agreed to before services were performed state in order for coverage to apply these three items must be present:One blanket per item and six straps must have been providedDamages must have occurred while the crew was on site and noted on the work ticket at the time the damage occurred.For damages to be covered in-transit, both loading and unloading services must have been booked through (Business Unit).Claim must be submitted within 10 days of the last date of services.Items were not loaded to a freight trailer.Never once did anyone talk to be about having to hire them on both ends for coverage of items. And not sure how I would ever know my items were damaged in 10 days as it took 14 for my containers to cross the country. Original Review:There was miscommunication about scheduling, but that was resolved to our liking and we were super pleased. The crew arrived very late, outside of the arrival time window, but they quickly went to work. We were very happy to see how they hustled. Disappointingly, when we unpacked the container packed by them, we have several things broken or ruined due to poor packing and not thinking things through. Container packed by my husband, although he had no idea how to do it, had zero broken items. It's not worth the cost of the helpers and then the cost of lost goods. Very disappointed that my items are damaged or ruined.

    Sentiment
    • Negative
    Content
    • Damage and Insurance Issues
    Apr 22, 2024
  • Great Helpers

    They were on time, extremely helpful, and packed my truck like a jigsaw puzzle.

    Sentiment
    • Positive
    Content
    • Efficiency and Professionalism
    Apr 17, 2024
  • Team was on time,very efficient

    Team was on time,very efficient, friendly, professional, careful with electronics.

    Sentiment
    • Positive
    Content
    • Efficiency and Professionalism
    Apr 17, 2024
  • These guys worked quickly and efficiently. There was no wasted time or effort.

    Excellent service. Packers took great care with our belongings and were very efficient.

    Sentiment
    • Positive
    Content
    • Careful Handling of Items
    Apr 16, 2024
  • Hire a Helper: Experts at Their Craft

    These guys were great. They were polite and ready to get after it once they arrived. Every item was unloaded with care into our home. This team also has a wealth of experience in the industry which made me trust them that much more. I definitely be hiring them back when I have to move again.

    Sentiment
    • Positive
    Content
    • Positive Recommendation and Reliability
    Apr 16, 2024
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70 Net Promoter
Score
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