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Harmony of the Seas: Exceptional Experiences with Notable Concerns

Harmony of the Seas Review Report: Insights & Improvements

The reviews for Harmony of the Seas showcase a mix of exceptional service and significant concerns. Many passengers praised the friendly and attentive staff, highlighting individual crews such as room attendants and dining personnel. Guests enjoyed the cuisine variety and the cleanliness of the ship, making their experiences memorable. However, several reviews criticized the ship's layout, particularly for non-smokers, and the handling of medical emergencies. Additionally, numerous complaints about itinerary changes and poor customer service indicate a growing frustration among some travelers. Overall, the Harmony of the Seas offers a delightful cruise experience for many, but there are notable areas for improvement.

Source: Tripadvisor Reviews of Harmony of the Seas

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Customer Feedback Analysis of Harmony of the Seas

Unveil the complexities of Harmony of the Seas customer feedback with our comprehensive report.

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Custom Date - May 12, 2025
Popular Phrases (limited preview)
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  • So much fun!

    I took this cruise as a solo traveler and really enjoyed it! My cabin was always clean the staff was extremely friendly and helpful. We didn't get to see Costa Maya due to winds, but the sunrise there was beautiful even from the ship!

    Sentiment
    • Positive
    Content
    • Room Steward Experience
    Apr 07, 2025
  • So much fun!

    I took this cruise as a solo traveler and really enjoyed it! My cabin was always clean the staff was extremely friendly and helpful. We didn't get to see Costa Maya due to winds, but the sunrise there was beautiful even from the ship!

    Sentiment
    • Positive
    Content
    • Exceptional Service
    Apr 07, 2025
  • THIEFS

    The worst company possible! If I could give 0 stars I would, not to mention the most horrendous customer service I have ever experienced, I see why they have such low rating now.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Mar 03, 2025
  • THIEFS

    The worst company possible! If I could give 0 stars I would, not to mention the most horrendous customer service I have ever experienced, I see why they have such low rating now.

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Mar 03, 2025
  • Amazing

    Absolutely Amazing the best was grease show , the girl Cara i think was her name that sang and acted was out this world best I have seen on any cruise

    Sentiment
    • Positive
    Content
    • Entertainment Quality
    Feb 19, 2025
  • Amazing

    Absolutely Amazing the best was grease show , the girl Cara i think was her name that sang and acted was out this world best I have seen on any cruise

    Sentiment
    • Positive
    Content
    • Entertainment Quality
    Feb 19, 2025
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Sentiment Analysis (limited preview)
-20 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Harmony of the Seas based on online reviews collected from Tripadvisor. The analysis helps Travel Agents, Cruise Ship Managers, Hospitality Consultants, Customer Experience Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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