Mixed Reviews: Praise for Customer Service, Quick Claims; Discontent with Roadside Assistance
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Hagerty Feedback Analysis: Unlock Customer Insights

Mixed Reviews: Praise for Customer Service, Quick Claims; Discontent with Roadside Assistance

Hagerty receives mixed reviews with praise for customer service, quick claims handling, and knowledgeable staff. However, some customers express dissatisfaction with roadside assistance and claim delays.

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  • Customer Experience Strategists
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  • Risk Management Consultants
  • Automotive Industry Analysts

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Custom Date - Nov 25, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I didn’t change my policy around I only…

    I didn’t change my policy around I only paid my bill. The lady was very polite and very kind.

    Sentiment
    • Positive
    Content
    • Policy Management and Website
    Mar 30, 2024
  • Best insurance company

    Best insurance company. I will always recommend Hagerty for our classic cars hands down five stars all the way!

    Sentiment
    • Positive
    Content
    • Insurance Coverage Satisfaction
    Mar 21, 2024
  • Very timely and efficient

    Very timely and efficient. Only one call switchover. Total time just over 12 minutes flat.

    Sentiment
    • Positive
    Content
    • Efficiency and Professionalism
    Mar 10, 2024
  • Making a policy update is fast

    Adding a new vehicle or making a policy update was very simple and extremely fast. I’m able to feel confident about my coverage.

    Sentiment
    • Positive
    Content
    • Policy Management and Website
    Jan 07, 2024
  • Very efficient

    Very efficient, professional, and fair. What an unexpected experience. Thank you.

    Sentiment
    • Positive
    Content
    • Efficiency and Professionalism
    Dec 30, 2023
  • Painless effort to change coverage of…

    Painless effort to change coverage of existing plan.

    Sentiment
    • Positive
    Content
    • Efficiency and Professionalism
    Dec 30, 2023
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Hagerty  based on online reviews collected from Trustpilot. The analysis helps Insurance Product Managers, Customer Experience Strategists, Marketing Professionals in Insurance Sector, Risk Management Consultants, Automotive Industry Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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