Grundy Insurance: Customer Feedback Analysis
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Grundy Insurance: Customer Feedback Analysis

Grundy Insurance Review Analysis: Unveil Customer Insights

Grundy Insurance receives a mix of positive and negative feedback from customers. Positive reviews highlight great customer service, ease of use, reasonable pricing, and quick responses. However, negative reviews point out issues with communication delays, confusing application forms, and difficulties in getting policies set up in a timely manner. Overall, Grundy Insurance is praised for its affordability compared to competitors, responsive staff, and smooth process. Customers appreciate the straightforward approach but highlight the need for better communication and faster responses to improve the overall experience.

Source: Trustpilot Reviews of Grundy Insurance 

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Customer Feedback Analysis of Grundy Insurance 

Uncover insights from Grundy Insurance customer feedback. Essential for optimizing service and policy satisfaction.

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Custom Date - Dec 28, 2024
Popular Phrases (limited preview)
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  • Awful experience

    Awful experience. Was a Hagerty customer for years. Quoted with Grundy because Hagerty got insanely expensive. Grundy came in about 60% cheaper than Hagerty for the same coverage. This is where things went down hill. I gave them all the information including the effective date I wanted. That time frame would have given them a week to get everything set up. Several days went by and I heard nothing, so I called, and was told they were working on it and to give them time. A couple more days went by and I emailed, and 2 days later received a response requesting more information.. Long story short they had nothing set up in time and I wound up having the registration suspended by New York for a insurance lapse. $100 fee. But everything was set up and I was saving allot of money. Come March 2024 I requested to add a 3rd collector vehicle that I won at auction. No response. I literally want to give you more money and no one can reach out to me. This was the last straw for me. If you can't take the time to help a customer who wants to give you more business then how are you going to be when I file a claim? I cancelled my policy and went with American Collectors. Grundy may be cheap, but you get what you pay for. Expect non existent customer service!

    Sentiment
    • Negative
    Content
    • Policy Setup Efficiency
    Mar 26, 2024
  • Trash Underwriting Team

    Spent about a month trying to get insurance from them. And then they deny me because of 2 speeding tickets. One in 2020 and one in 2021. It’s now 2024 and they won’t insure me? Talk about being a bunch of fools, that’s one of the stupidest things I’ve ever heard.

    Sentiment
    • Negative
    Content
    • Policy Setup Efficiency
    Feb 17, 2024
  • I have used Grundy before for my…

    I have used Grundy before for my collector vehicles, the online application is very easy to use. Coverage is very reasonably priced.

    Sentiment
    • Positive
    Content
    • Coverage and Pricing Satisfaction
    Jun 17, 2023
  • I got professional service

    I got professional, exemplary service. Their staff was responsive and knowledgeable and made getting insurance on an old car easy and at a fair price. Hopefully I will never have to use them but if I did I know they will be there for me.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jun 17, 2023
  • Easy process to obtain a quote

    Easy process to obtain a quote. Pricing for policy was fair.

    Sentiment
    • Positive
    Content
    • Ease of Application Process
    Jun 17, 2023
  • Straight for1ward approach and the…

    Straight for1ward approach and the expediency of staff efforts.Reasonable and affordable pricing.

    Sentiment
    • Positive
    Content
    • Coverage and Pricing Satisfaction
    Jun 16, 2023
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Sentiment Analysis (limited preview)
67 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Grundy Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Product Managers, Customer Service Directors, Marketing Analysts, Risk Assessment Professionals, Insurance Policy Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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