Google Maps Latest Update Concerns and Usability Issues
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Google Maps Latest Update Concerns and Usability Issues

Google Maps Feedback Report: Insights and Solutions

Users are experiencing significant issues with the latest update of Google Maps, including frequent app freezes, slow performance, crashes during navigation, and missing features. The app's usability has been severely impacted, leading some users to consider switching to alternative mapping apps. Additionally, there are concerns raised about distracting UI elements and dissatisfaction with the app's directions speed and route choices. Some users have also expressed strong opinions about Google's business practices and ethical considerations. Overall, the recent changes have made the app almost unusable for many users, highlighting the need for immediate improvements.

Source: App Store Reviews of Google Maps

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Customer Feedback Analysis of Google Maps

Insightful analysis of Google Maps feedback revealing update concerns, usability issues, and user dissatisfaction.

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Custom Date - Dec 22, 2024
Popular Phrases (limited preview)
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  • Pay more

    Ricky , Andrew & nick was very helpful , very welcoming & excited ! Thank you

    Sentiment
    • Positive
    Content
    • Technical Service Excellence
    Apr 22, 2024
  • Jerry

    Jerry was terrific. Very polite and respectful. He did a thorough job. Thank you.

    Sentiment
    • Positive
    Content
    • Technical Service Excellence
    Apr 22, 2024
  • Stop changing my route and giving me 3 seconds to disagre

    I’m tired of the switching. It’s dangerous and annoying

    Sentiment
    • Negative
    Content
    • Technical Service Excellence
    Apr 22, 2024
  • Excellent navigational resource!!!

    Would stay lost without Google Maps! Opens up many new places and opportunities.

    Sentiment
    • Positive
    Content
    • Navigation Features
    Apr 22, 2024
  • Great app but……

    Google maps is a great app but it says directions too fast, sounds like a REAL woman giving directions.😂😂😂
    Please slow it down a bit.

    Sentiment
    • Positive
    Content
    • Direction Voice Feedback
    Apr 22, 2024
  • new app keeps crashing

    everytime i use the app it crashes and nothing is tappable

    Sentiment
    • Negative
    Content
    • App Performance Issues
    Apr 22, 2024
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Sentiment Analysis (limited preview)
23 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Google Maps based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, UX/UI Designers, Customer Experience Analysts, Digital Marketers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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