Mixed Feedback for Golvshop: Fast Delivery and Quality Items vs. Issues with Communication and Returns
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Golvshop Feedback Analysis: Insights for Success

Mixed Feedback for Golvshop: Fast Delivery and Quality Items vs. Issues with Communication and Returns

Golvshop receives mixed reviews with customers praising fast delivery, good quality products, and helpful customer service. However, there are concerns about incorrect items, long waiting times for deliveries, and poor communication. Some customers faced challenges reaching customer support and experienced issues with returns and product functionality. Overall, Golvshop's performance seems to vary, with a mix of positive and negative experiences reported.

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Custom Date - May 27, 2024
Featured Content
  • Bathroom unit was in stock at the point…

    Bathroom unit was in stock at the point of order, but later was notified of a 2 month delay with poor comms = unhappy!

    Sentiment
    • Negative
    Content
    • Communication Problems
    Apr 25, 2024
  • Trevligt bemötande ( inget omöjligt) samt att växthuset kom ut till ön utan massa strul, fast vi har en bilfärja man måste boka ( första gången det har hänt). stor eloge.

    Trevligt bemötande ( inget omöjligt) samt att växthuset kom ut till ön utan massa strul, fast vi har en bilfärja man måste boka ( första gången det har hänt utan strul), stor eloge till er. Nu skall bara växthuset plockas ihop ha, ha... Jag tackar för allt.Åsa

    Sentiment
    • Positive
    Content
    • Fast Delivery and Good Service
    Apr 25, 2024
  • Lång väntan, ingen vara.

    Vara beställdes, skulle finnas på lager och skulle skickas 2-5 dagar efter beställning, men fortfarande inte skickad efter 10 dagar... Ingen bekräftelse, ingen information. Lång väntan i telefonkö, men när man väl kom fram var det enkelt att makulera ordern. Fick tillbaka pengarna efter 2 bankdagar.

    Sentiment
    • Negative
    Content
    • Issues with Orders and Delivery
    Apr 23, 2024
  • Fick fel vara

    Fick fel vara. Kontaktade support per mail 3 ggr, stått i telefonkö 3 gånger mer än 30 min. Skitbutik! Undvik

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 12, 2024
  • Har fått fel varor levererade till mig

    Har fått fel varor levererade till mig. Har följt anvisningarna ang en retur, men får inga svar eller återkoppling ifrån Golvshop! Urdåligt!

    Sentiment
    • Negative
    Content
    • Communication Problems
    Apr 11, 2024
  • Svårt att få kontakt med er

    Svårt att få kontakt med er, och trotts att jag inte hämtade ut mitt paket och pratat med er att jag ångrat mitt köp så fick jag ändå en faktura

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 09, 2024
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Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Golvshop  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, E-commerce Analysts, Product Quality Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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