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GoDaddy Customer Service: Friendly and Efficient Support

GoDaddy Customer Service: Friendly and Efficient Support

38 reviews between Jul 06, 2023 and Jul 07, 2023.

GoDaddy customer service receives high praise for their helpful and friendly support representatives. Customers appreciate the quick response times, knowledgeable agents, and their commitment to resolving issues. Some reviewers express frustration with the AI chatbot and website builder program, but overall, GoDaddy's customer service is highly recommended.

GoDaddy 
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38 reviews between Jul 06, 2023 and Jul 07, 2023.

Jul 06, 2023 - Jul 07, 2023
  • Their chatbot (AI?) is making me cancel my account

    Was trying to make some changes to one of our products, but it is so hard when you first have to deal with their AI chatbot. Incredibly useless and I'm so close to stop using Godaddy after more than 10 years

    Sentiment
    • Negative
    Content
    • Technical Support
    Jul 07, 2023
  • The rep that I talked to was very nice…

    The rep that I talked to was very nice and knowledgeable. What I didn't like was trying to use the website builder program they have. Just wanted to build a simple site and after 3 days I give up and I am transferring to another hosting site that has an easy to use website builder. I liked godaddy but this was bad.

    Sentiment
    • Positive
    Content
    • Website Building
    Jul 07, 2023
  • Excellent Support Service

    Easy to use service and when needed Godaddy has always competent support people to solve the problem

    Sentiment
    • Positive
    Content
    • Technical Support
    Jul 07, 2023
  • I have purchased and managed more than 280 domain names with godaddy and and am still satisfied with my websites and WordPress package deal and service management with them that's we with Go-Grand-Dad

    Going Grand with the web Industry's GoDaddy is the way to Go Grand-Daddy

    Sentiment
    • Positive
    Content
    • Website Building
    Jul 07, 2023
  • Siempre son muy atentos y amables

    Siempre son muy atentos y amables. Te resuelven todas las dudas al momento. Totalmente recomendable 👌

    Sentiment
    • Positive
    Content
    • Customer Service
    Jul 07, 2023
    • I am utterly disappointed with the…

      I am utterly disappointed with the appalling level of service provided by GoDaddy. Their customer support is nothing short of a disaster, leaving me feeling frustrated and betrayed. It is evident that they resort to deceitful tactics, such as creating artificial tickets and making customers wait for a response for a whopping 48 hours. This is not the kind of service I expect from a reputable company.During my recent interaction with their support team, I had the unfortunate experience of dealing with Manisai B. She spent over an hour chatting with me, giving me false hope and empty promises, but failed to provide any real assistance whatsoever. Her lack of knowledge and inability to resolve my issue was astonishing. It was a complete waste of time and a clear indication of GoDaddy's disregard for their customers' concerns.I reached out to GoDaddy seeking genuine help, but instead, I was met with incompetence and a blatant disregard for customer satisfaction. The lack of real support and the company's deceptive practices are unforgivable. As a paying customer, I deserve better treatment and assistance when facing technical difficulties.I strongly advise others to think twice before entrusting their business or personal projects to GoDaddy. The sheer frustration and disappointment I experienced should serve as a warning to anyone considering their services. Save yourself the hassle and look for a more reliable and customer-oriented provider.GoDaddy's poor service and Manisai B's unhelpful attitude have left a bitter taste in my mouth, and I will not hesitate to share my negative experience with others.Case #118282327

      Sentiment
      • Negative
      Content
      • Customer Service
      Jul 07, 2023
    • Always problems with GoDaddy

      Always problems with GoDaddy, and their support guides are pretty much useless. Avoid it as a hosting provider at all cost!

      Sentiment
      • Negative
      Content
      • Hosting Provider
      Jul 07, 2023
    • She was so helpful

      She was so helpful, explained every step and process. This person is a leader, a trainer for future customer service personnel

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • I called for assistance with an issue

      I called for assistance with an issue, the issue was rectified. Also before we left the phone, the assistant offered, explained saving to my account. Was very thankful for the free advice. Cheers!

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • The representative was so helpful

      The representative was so helpful, clearly explaining each step and making sure I understood, sending me details via email to enable me to continue with my installation. I was amazed how quickly she resolved my query and I went away feeling my expectations had been exceeded. Thank you GoDaddy

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Friendly and professional service

      Only 9 mins waiting both times I needed to call. Staff were friendly, helpful and professional. Very happy with my experiences with GoDaddy.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Once I figured out the system it was a…

      Once I figured out the system it was a very pleasant feeling to create my website so easily.

      Sentiment
      • Positive
      Content
      • Website Building
      Jul 07, 2023
    • My Experience Was Great

      My Experience Was Great. I Was Frustrated When I Called; The Representative Was Very Pleasant, Kind, Caring, And Very Resourceful. He Did Not Give Up On Helping Me. He Tried Over And Over Different Methods When Others Did Not Work. He Made Me Feel Like I Was A Valuable Customer Through It All. I Am, A Satisfied Customer; Because Of His Exceptional Commitment To Customer Service. Thank You.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Steven answered all of my questions and…

      Steven answered all of my questions and certainly exceeded my expectations.

      Sentiment
      • Positive
      Content
      • Technical Support
      Jul 07, 2023
    • Operator with charm and knowledge.

      Let say off the bat, Lino was great. He was able to get it done with professional style. He understood what I needed and fixed the problem. I have been with Godaddy for years and he got it done fast. Great work Lino.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Technical Support was quick to address…

      Technical Support was quick to address my issue/request while he was very pleasant, professional and knowledgeable.

      Sentiment
      • Positive
      Content
      • Technical Support
      Jul 07, 2023
    • The representative was knowledgeable

      The representative was knowledgeable. He provided key insight in helping me solve my problem.

      Sentiment
      • Positive
      Content
      • Technical Support
      Jul 07, 2023
    • Godaddy has a great costumer service i…

      Godaddy has a great costumer service i appreciate the work I great hosting team

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Renewal for website

      Thought renewal for domain name website had expired but had not. Erica was very patient while I pulled up the website name to check. Both of us agreed that everything was in order.

      Sentiment
      • Positive
      Content
      • Domain Name
      Jul 07, 2023
    • Had the best experience with Vijay

      Had the best experience with Vijay. He was so helpful and kind. I had no idea what I was doing and stuffed up my domain name. He was able to create the right one for me, set me up for my email and will call me next week to get the email up and going. With a world full of rude customer service these days, I was nervous calling but my nerves were settled once I started my call. Thank you Vijay!

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Always so helpful

      Always so helpful. They find solutions for what the rest of us not quite web savvy people cannot figure out. We have multiple small businesses with Go Daddy!

      Sentiment
      • Positive
      Content
      • Technical Support
      Jul 07, 2023
    • Mesmo sendo leigo tive todo o suporte…

      Mesmo sendo leigo tive todo o suporte que necessite no momento que precisei então sendo assim indico os serviços a quem interessar

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Really terrific customer service and…

      Really terrific customer service and great options available

      Sentiment
      Content
      Jul 07, 2023
    • Good customer service

      Had to call customer service because I had no idea which email I had used. When I called, someone picked up. Usually when you call customer service these days, you get the dance with the bot. This was so refreshing and my problem got resolved quickly

      Sentiment
      Content
      Jul 07, 2023
    • Daniel is excellent

      Daniel is excellent, very helpful.

      Sentiment
      Content
      Jul 07, 2023
    • Everyone I have talked to while…

      Everyone I have talked to while building my site has been wonderful! GoooooOOOOO DADDY!!!!

      Sentiment
      Content
      Jul 07, 2023
    • This is a great website to use for my…

      This is a great website to use for my business Very user friendly

      Sentiment
      Content
      Jul 07, 2023
    • Had to get a refund on a cancelled…

      Had to get a refund on a cancelled service. The customer service rep was courteous professional and helped me resolve my issue very quickly.

      Sentiment
      Content
      Jul 07, 2023
    • Fast and helpful

      I have a very small craft business. I was concerned about the cost for my website and domain name. I contacted GoDaddy and was fairly easily and quickly connected to a real person, Michelle. She not only answered all my questions about the various services I was paying for, she helped me to make some changes to those services so that they better fit my needs and budget. I greatly appreciated her patience and calm demeanor.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • The Gentleman on the phone today was…

      The Gentleman on the phone today was extremely knowledgeable, Patient, Kind and very Professional!I had some frustration before, but he was able to remove it. Thank you very Much!!!

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • The GoDaddy representative

      The GoDaddy representative, Mejean, who assisted me with my product selectives was absolutely fantastic. He was extremely patient with me. He was also clear and concise with his knowledge on the products. It's wonderful to be able to actually speak with someone at a company. GoDaddy has a great team with excellent customer service skills! Thank you so much!

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • La atención muy buena…

      La atención aunque tengo muchas confusiones con Goddady pero el servicio al cliente inmejorable

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Excellent Customer Service

      Mr. Alexander assisted me with all care and even though I had made an error, he wasn't accusatory or trying to make me feel less than.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Excellent Customer Service

      The customer service at Go Daddy is amazingly exceptional. Each agent I speak to go above and beyond giving encouragement and support, and they will not end the call abruptly but ensure that my issues are resolved. The customer service agent looked into all my concerns and did it gracefully. I was genuinely impressed, and worth mentioning to others.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Melhor experiência em compra de Domínio e Hospedagem. Recomendo!

      Site intuitivo e extremamente fácil de navegar. o atendimento telefônico foi rápido. atendente Nathaly foi atenciosa, simpática e me ajudou com muita eficiência e paciência.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 07, 2023
    • Knowledgeable people

      Joshua was outstanding, Give him a raise

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 06, 2023
    • GoDaddy customer service is 2nd to…

      GoDaddy customer service is 2nd to none! Every time I have an issue there is always someone that can resolve my problems easily. They are always very polite and professional. Highly recommend GoDaddy for all your website needs.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 06, 2023
    • GoDaddy has historically provided the…

      GoDaddy has historically provided the most friendly, knowledgeable and helpful customer service! We've been with them for many years and I highly endorse them!

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 06, 2023

Sentiment Analysis

  • Positive(29)
    76%
  • Negative(3)
    8%
  • None(0)
    0%
68 Net Promoter
Score

Popular Topics

  • Customer Service(21)
    55%
  • Technical Support(6)
    16%
  • Website Building(3)
    8%
  • Domain Name(1)
    3%
  • Hosting Provider(1)
    3%

Languages

  • English(28)
    74%
  • Spanish(2)
    5%
  • Portuguese(2)
    5%

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