Comprehensive Review Analysis of GOAT Sneaker Marketplace
GOAT is an online sneakermarketplace that authenticates and verifies the products sold on its app. However, the high fees and slow shipping negatively impact the customer experience. Some users complain about fraudulent sellers and poor customer service, while others praise the app's reliability and quality products. Overall, GOAT is a mixed bag for sneakerheads who want to buy and sell rare kicks.
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my data got leaked within the app and you can’t delete your account unless you contact support , which not to mention if you haven’t seen the other reviews ARE HORRIBLE customer service is horrible stay away from the app
Sentiment
Negative
Content
Data Security and Account Management
May 18, 2023
Bad business
Took way too long to authenticate an order, over 5 days, almost a whole day went by before my payout was released after buyer accepted change, support staff should be way better At communication considering the only way to reach out to them is by writing them via email or making a report in app. Very unprofessional as a business.
Sentiment
Negative
Content
Order Fulfillment and Refund Issues
May 17, 2023
Charges
They charge you to sell your sneakers. They charge you to transfer your money. They charge you at the end of year for taxes, even though they tax you throughout the process. These resale sneaker sites really take advantage of resellers. I prefer Goat over StockX, but both are fee monsters. Charging way too much.
Sentiment
Negative
Content
Seller Fees and Charges
May 17, 2023
READ REVIEWS.
Do not trust this site. Low quality products are seizing your money. I regret not downloading the app before I purchased on their website fraudulent company.
Sentiment
Negative
Content
Product Quality and Authenticity
May 16, 2023
Horrible Shoes App! Scam likely
Do not order any shoes from this app! I’ve ordered a pair of Reebox Question Mid Currensy shoes and they got canceled! And when they canceled they had said they were giving my full refund if 414$ NEVER GOT IT BACK!!! These people are liars and just for the money grab! Please do not download this app!!!
Sentiment
Negative
Content
Order Fulfillment and Refund Issues
May 16, 2023
Do not do business with Goat App
They will defraud you by selling you “brand new” shoes that are clearly used/aged. They have a zero return policy. Essentially they will deceptively sell you shoes as new that are used and will not allow you to return for your money back - they only allow credit which is absurd. Do not buy shoes from this app unless they are recently released shoes. Buyer Beware!
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This page displays purchase options and a preview of the customer feedback analysis report for GOAT – Sneakers & Apparel based on online reviews collected from App Store. The analysis helps Marketplace Managers, E-commerce Analysts, Digital Marketers, Customer Experience Specialists, Product Managers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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