StockX Reviews: Authenticity Guarantee and Mixed Customer Experience
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StockX Feedback Analysis: Insights for Strategic Decisions

StockX Reviews: Authenticity Guarantee and Mixed Customer Experience

StockX is an online marketplace for buying and selling authentic sneakers and streetwear. Customers have had a mixed experience with the platform, with some praising its authenticity guarantee and others criticizing its customer service and shipping times. Complaints range from poor quality items to difficulty reaching customer service. However, overall, many customers appreciate the selection of items and prices available on the site.

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Need an add to cart option

    I’m buying all types of pieces for my birthday but I’m forced to buy them one at a time and I’m afraid my card may trigger a fraud alert.

    Sentiment
    • None
    Content
    • Buying Process
    May 23, 2023
  • FakeX

    They sell fake shoes this company use to be relabel but they lost that.

    Sentiment
    • Negative
    Content
    • Fraudulent Items
    May 21, 2023
  • Boxes

    I live the process! Please don’t send out old boxes with new shoes! That’s disturbing!

    Sentiment
    • Positive
    Content
    • Product Quality and Authenticity
    May 20, 2023
  • Needs Improvement

    Good app i just hate how long things take to ship, other than that its a good place to shop when u miss a releasY

    Sentiment
    • None
    Content
    • Shipping and Delivery
    May 20, 2023
  • Not good

    Literally never get any true customer service when something goes wrong honestly. They won’t help you with any sales so be careful.

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    May 19, 2023
  • Shoe’s

    Best App / site 4 everything and they will handle dat sh¡+

    Sentiment
    • Positive
    Content
    • App Functionality
    May 18, 2023
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Sentiment Analysis (of 30 reviews)
27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎StockX — Sneakers and Apparel based on online reviews collected from App Store. The analysis helps Market Strategists, Product Managers, Customer Service Directors, Brand Managers, E-commerce Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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