GiftExpress Customer Reviews Analysis
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GiftExpress Review Analysis: Insights for Success

GiftExpress Customer Reviews Analysis

GiftExpress receives mixed reviews from customers. While many praise the prices, fast delivery, and product quality, others complain about receiving damaged or incorrect items. Some customers question the authenticity and longevity of the perfumes. Overall, GiftExpress seems to offer competitive pricing and prompt shipping, but there are concerns about product quality and customer service.

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  • Product Managers
  • Customer Service Leaders
  • Marketing Analysts
  • Retail Strategists

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I received the wrong product

    I received the wrong product, I have not been given an answer or a solution.

    Sentiment
    • Negative
    Content
    • Order Accuracy
    Apr 23, 2024
  • Excellent

    Excellent, I was delighted with the fragrances, they are 100% authentic!! very good service!!

    Sentiment
    • Positive
    Content
    • Authenticity Concerns
    Apr 23, 2024
  • It arrived quickly

    It arrived quickly and with everything I asked for. I highly recommend it

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Apr 23, 2024
  • Do not use this company! Zero customer service and help.

    Order arrived damaged and missing items. After many attempts thru email and calls to customer service, I still haven't received a resolution and help. I paid for shipping insurance but seems like that is useless as they probably made a claim and pocketed the money as I provided all the pictures and proof they needed. Still no help. Do not use this company, many better ones. I lost money not to mention so much stress trying to deal with this company.

    Sentiment
    • Negative
    Content
    • Shipping Issues
    Apr 20, 2024
  • Satisfied customer

    Satisfied with the ordering process, update, and prompt delivery. Quality of the products.

    Sentiment
    • Positive
    Content
    • Order Processing and Communication
    Apr 20, 2024
  • Fast, courteous service...

    Fast, courteous service. My order came in a timely manner. Fresh batch codes. Highly recommend

    Sentiment
    • Positive
    Content
    • Delivery Experience
    Apr 20, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
53 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for GiftExpress  based on online reviews collected from Trustpilot. The analysis helps E-commerce Managers, Product Managers, Customer Service Leaders, Marketing Analysts, Retail Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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