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  • 74 users bookmarked
  • Who is this report for?
    • Travel Agency Owners
    • Transportation Managers
    • Customer Service Trainers
    • Hospitality Consultants
    • Market Researchers
Mixed Reviews for Giant Ibis Transport: Comfort vs. Customer Service Issues

Giant Ibis Review Analysis: Insights for Travel Pros

Giant Ibis Transport has received a mixed response from travelers. Many customers praised the friendly staff, comfortable buses, and quality service, highlighting the pleasant experiences on sleeper buses and the attentiveness of the attendants. Reviewers appreciated amenities like snacks, water, and assistance during border crossings, enhancing their overall travel experience. However, some guests expressed frustration regarding customer service, particularly when dealing with cancellations and refunds due to border closures. Complaints about rude staff behavior were also noted, emphasizing the need for better training in customer interaction. Despite these issues, a significant number of travelers recommend Giant Ibis for its comfort and service.

Source: Tripadvisor Reviews of Giant Ibis Transport

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Customer Feedback Analysis of Giant Ibis Transport

Uncover mixed reviews of Giant Ibis Transport: from comfort to customer service. Essential for travel industry professionals.

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Custom Date - Nov 16, 2025
Popular Phrases (limited preview)
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Featured Content
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  • No refund possible for buses cancelled due to the Thaland-Cambodia border closure. So be careful when you book with this company.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Jul 21, 2025
  • Great

    The staff are very friendly and welcoming. The bus is very clean and comfortable. Overall great experience and service

    Sentiment
    • Positive
    Content
    • None
    Jul 03, 2025
  • Great

    The staff are very friendly and welcoming. The bus is very clean and comfortable. Overall great experience and service

    Sentiment
    • Positive
    Content
    • Cleanliness
    Jul 03, 2025
  • Friendly service ›

    Comfortable drive from the capital Phnom Penh to Battambang. Very friendly service. I recommend it to everyone!

    Sentiment
    • Positive
    Content
    • Friendly Staff
    Jun 27, 2025
  • Friendly service ›

    Comfortable drive from the capital Phnom Penh to Battambang. Very friendly service. I recommend it to everyone!

    Sentiment
    • Positive
    Content
    • Comfortable Buses
    Jun 27, 2025
  • Best sleeper bus ever

    Best sleeper bus I’ve ever done! Beds were so comfortable and clean. The staff were very attentive and catered to our every need. Thank you so much!

    Sentiment
    • Positive
    Content
    • Comfortable Buses
    Jun 19, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
50 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Giant Ibis Transport based on online reviews collected from Tripadvisor. The analysis helps Travel Agency Owners, Transportation Managers, Customer Service Trainers, Hospitality Consultants, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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