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This report is based on publicly available user reviews and generated for research purposes only. It does not include copyrighted content and is not affiliated with or endorsed by any brand, business, or platform mentioned.
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  • Who is this report for?
    • Product Managers
    • Customer Service Executives
    • Financial Analysts
    • Marketing Professionals
    • Mobile App Developers
GCash User Experience: Increasing Issues and Frustrations

GCash Feedback Insight Report: Unveil User Concerns

GCash users are facing numerous issues with the app, primarily related to poor customer service, security concerns, and technical glitches. Many reviews highlight the app's frequent crashes, slow verification processes, and unauthorized transactions, leading to user frustration and financial losses. There are complaints about automatic deductions and marketing spam notifications without the option to opt-out. The lack of effective support from customer service is widely criticized, with users reporting unhelpful chatbots and difficulty in resolving issues. Overall, the reviews suggest that GCash fails to meet user expectations, prompting many to consider alternative platforms.

Source: App Store Reviews of GCash

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Customer Feedback Analysis of GCash

Uncover insights from GCash user feedback on service, security, and app issues to optimize customer experience.

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Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
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Featured Content
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  • n/a

    Deducted sa balance pero walang transaction history tas antagal pa ng refund ano na!!!

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Aug 13, 2025
  • Always Error

    Ayusin nyo ang service nyo?

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Aug 13, 2025
  • CRASHED

    THE APP KEEP CRASHING AND CRASHING AND CRASHING.

    Sentiment
    • Negative
    Content
    • App Performance Problems
    Aug 13, 2025
  • CANT PROVIDE GOOD SERVICE

    BAKIT NAG AAUTO DEDUCT KAYO WITHOUT ANY PURCHASES? SCAM NA KAYO

    Sentiment
    • Negative
    Content
    • Unauthorized Transactions
    Aug 13, 2025
  • Online Gambling

    Easy access sa sugal

    Sentiment
    • Negative
    Content
    • User Interface Bugs
    Aug 12, 2025
  • Shesh

    Palaging nagloloko pag binubuksan nubayan

    Sentiment
    • Negative
    Content
    • App Performance Problems
    Aug 12, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-86 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for GCash based on online reviews collected from App Store. The analysis helps Product Managers, Customer Service Executives, Financial Analysts, Marketing Professionals, Mobile App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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