Mixed Customer Experiences with CashCall Mortgage
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Mixed Customer Experiences with CashCall Mortgage

Mixed customer experiences with CashCall Mortgage, highlighting issues such as slow processing, lack of communication, and unhelpful staff. Some clients praised specific loan officers for their professionalism and efficiency.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • I refinanced a four Plex

    I refinanced a four Plex, and was happy with the interest rate and the minimal amount of paperwork that was required. Thank you, Jolene.

    Sentiment
    • Positive
    Content
    • Refinancing Process
    Jan 11, 2024
  • I submitted 2 times application for the…

    I submitted 2 times application for the refinance cash out and I have not received any call or follow up,

    Sentiment
    • Negative
    Content
    • Loan Processing Experience
    Feb 17, 2023
  • Lied about documents they needed to get my information.

    Told me they only needed certain documents to close, then after I gave them all their information they sent me signatures for much more information that I could not provide. Classic bait and switch.

    Sentiment
    • Negative
    Content
    • Documentation Requirements
    Jun 25, 2018
  • I am a happy customer

    I am a happy customer. The people at CashCall did everything to make my approval as easy as possible.I would recommend the company and the people I dealt with as responsive and caring.

    Sentiment
    • Positive
    Content
    • Overall Satisfaction
    Apr 17, 2018
  • I am very pleased with the service I…

    I am very pleased with the service I received from Nicole Salazar. She was very good to work with. The loan process was quick and we got our money. Thank you againBrett Espinoza

    Sentiment
    • Positive
    Content
    • Efficiency & Speed of Closing
    Apr 13, 2018
  • Pass on this lender, buyer beware

    Too many folks involved, not a single POC. Rude and unprofessional staff. Overpromised and under delivered, refinancing our cash call mortgage loan the second we can. Buyer beware

    Sentiment
    • Negative
    Content
    • Overall Satisfaction
    Mar 20, 2018
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Sentiment Analysis (of 30 reviews)
25 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for CashCall Mortgage  based on online reviews collected from Trustpilot. The analysis helps Mortgage Brokers, Financial Analysts, Real Estate Professionals, Customer Experience Managers, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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