FRONTSTEPS Community App: Overwhelmingly Negative User Feedback
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FRONTSTEPS App Feedback Report: Insightful User Reviews Analysis

FRONTSTEPS Community App: Overwhelmingly Negative User Feedback

The reviews for the FRONTSTEPS Community app are overwhelmingly negative, citing issues with functionality, difficulty in navigation, lack of information, and poor user experience. Users express frustration with login problems, unfriendly interfaces, and inefficient processes for tasks like visitor management and online payments. Lack of support, slow response times, and overall dissatisfaction with the app's performance are common themes throughout the reviews.

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Custom Date - May 26, 2024
Featured Content
  • Terrible app

    Not even an app, just an app that wraps a web browser, doesn’t even remember who you are. Would go less than 1/5 if I could, devs didn’t even try.

    Sentiment
    • Negative
    Content
    • User Interface and Functionality
    Nov 15, 2023
  • Does Not Work on a Mobile Phone

    Laptop edition works fine. Mobile phone edition does not work at all.

    Sentiment
    • Negative
    Content
    • User Interface and Functionality
    Nov 11, 2023
  • Terrible

    The visitor management page works very infrequently. When you click on the dropdown button, it just hangs.

    Sentiment
    • Negative
    Content
    • Visitor Management
    Oct 28, 2023
  • Lacks Functionality that Website provides

    STR landlords are not able to submit guests reservations through the app that Emerald Lakes requires.

    Sentiment
    • Negative
    Content
    • Guest Management
    Oct 23, 2023
  • Problems Every Time I Try to Use It

    Visitor management rarely seems to work. Wastes a lot of time.

    Sentiment
    • Negative
    Content
    • Visitor Management
    Jun 12, 2023
  • Very glitchy

    Not a good choice by our HOA- too many glitches on this app, and it’s kind of useless.

    Sentiment
    • Negative
    Content
    • HOA Selection and App Management
    May 13, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for FRONTSTEPS Community based on online reviews collected from App Store. The analysis helps App Developers, Product Managers, Community Managers, Customer Service Representatives, UX/UI Designers to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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