Mixed Customer Feedback for FragranceX: Quick Delivery and Good Prices, but Room for Improvement
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FragranceX Feedback Report: Insights for Business Growth

Mixed Customer Feedback for FragranceX: Quick Delivery and Good Prices, but Room for Improvement

FragranceX shows a mix of positive and negative feedback. Customers appreciate quick delivery, good prices, and product quality. However, some complaints include issues with broken items, slow responses, and orders being canceled due to stock availability. The company's customer service and variety of fragrances are highlighted positively, while some customers express concerns about refund processes and communication. Overall, FragranceX's service and pricing receive praise, but there are areas for improvement in terms of product packaging, stock availability, and customer communication.

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Custom Date - Oct 18, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • The webpage is very easy to use.

    The webpage is very easy to use.I found good prices and variety of parfums.

    Sentiment
    • Positive
    Content
    • Ordering Experience
    Apr 03, 2024
  • Absolutely brilliant

    Absolutely brilliant! Fantastic fragrance at a fantastic price.. fast delivery and half the price of duty free st the airport.Highly recommendThanks guys and keep up the good work 💪🏻

    Sentiment
    • Positive
    Content
    • Price and Discounts
    Mar 27, 2024
  • Very nice service

    Very nice service, polite people and fast delivery, but lots of items are out of stock. So, assortment is below average

    Sentiment
    • None
    Content
    • Stock Availability
    Mar 24, 2024
  • Fast easy and great service.

    Fast easy and great service all around! From ordering to delivery and the discounts make it all the more enjoyable to order from fragrancex.

    Sentiment
    • Positive
    Content
    • Ordering Experience
    Mar 23, 2024
  • great products & good communication

    My first order with this company; easy ordering, great price, and great products; I had a query about delivery and about one item and got very quick feedback from the customer service. Will definitely order again.

    Sentiment
    • Positive
    Content
    • Customer Service
    Mar 22, 2024
  • Came fast than expected and keep…

    Came fast than expected and keep communication with me .good deal and prices.

    Sentiment
    • Positive
    Content
    • Communication
    Mar 21, 2024
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Sentiment Analysis (of 30 reviews)
26 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for FragranceX  based on online reviews collected from Trustpilot. The analysis helps Market Analysts, Product Managers, Customer Service Directors, E-commerce Managers, Brand Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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